USB Media Hub Issue?

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RUSSELL STODIECK

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Fort Worth, TX
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2019
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capture.jpg I have noticed when I have my phone plugged into USB-A or the USB-C port, charging of the phone is cycling between charging and not charging every few seconds. Anyone else experiencing this issue?

2019 1500 RAM, 12" Display
Thanks,
Russell
 

RamCares

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View attachment 228423 I have noticed when I have my phone plugged into USB-A or the USB-C port, charging of the phone is cycling between charging and not charging every few seconds. Anyone else experiencing this issue?

2019 1500 RAM, 12" Display
Thanks,
Russell


Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
RamCares
 
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RUSSELL STODIECK

RUSSELL STODIECK

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Fort Worth, TX
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2019
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Hemi 5.7
Please open a case. I will not be able to make it to the dealership until late next week. Thanks!
 

magic280z

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2019 1500 Laramie
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Hemi 5.7
Seems like others had this problem. They either update or replace the media hub to fix it.

2019 Ram 1500 Laramie 4x4 - Crew Cab/5.7 Bed - 5.7 Hemi - 3.92 - Anti Spin - Level 1 Options - RamBox - BUG
 

crosserchad

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Cedar Rapids Iowa
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I have the exact issue also. It was the second time I ever plugged it in. 1st time was fine. Then just cycles on and off. My phone said it was be 32 hours till full charge
 

Davidha73173

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Dallas
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2020
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I have the exact issued. I ordered the media hub to replace it. Does anyone have a video or instructions on how to remove the existing one?
 

kccole22

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Mine was doing that for a little while, then stopped working altogether. I thought it was ID10T error until it stopped working entirely and then thought it might be a fuse but all fuses related to it were fine. Local dealer had one (68397098AE) for about $35 so I just replaced it. A little daunting as I had never taken my truck apart (2020 1500 BH), but turned out pretty simple and replacing the hub fixed the issue.
 
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