Warranty extensions for CHMSL and rear window leaks

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Musky Mike

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Here is my sad story and somewhat final resolution I hope for water leaking at the right upper corner of my rear window. I first sent the vehicle to my local dealer for the leak, told them exactly where the leaks was. They called me later that day to say the ordered a new 3rd brake light assembly and would need the truck another day to install the part. This was in late January or early February. Received the truck after the repair, then went on an trip to Lake Havasu in early March. Came home to find water vapor had condensed on the inside of all my glass. Took pictures for the return trip to dealership for another round of troubleshooting the issue. When I finally was able to get my vehicle back to the dealer on April 8th, they called several hour later to inform me the found the leak. (Exactly where I told them on the first visit). They said they would need to attempt to inject sealant into the area where the leak was, oh and by the way since this was a "glass" issue it was not covered by the 3 year / 36K warranty. This truck is a 2021 with only 12K on the clock. I bought used and was never informed of the 12 month / 12K glass coverage. A Stellantis exclusive loophole. After several days dealer said they were still having an issue stopping the leak. Meanwhile I found the TSB from the forum and mentioned it to the dealer. Their response was by VIN my truck was not covered. Made a claim to Stellantis and stated that I considered this a factory defect and wanted assistance on this issue. After 2 weeks of not having my vehicle they approved a goodwill replacement with $100.00 copay!!! When I got the vehicle back from all the back and forth the slider wasn't working and I had MOLD growing inside the vehicle. Back to the phone I go, they offered to detail the vehicle and found that window installer failed to connect wire harness to rear window. Long story short after my vehicle being at the dealership for over 16 days to repair water intrusion, detailing, I am still requesting warranty extensions for all electronic modules inside the cab of the vehicle and refund of my copayment. BTW, Stellantis is the only manufacturer to consider glass a consumable item and limit warranty to 12 month / 12K coverage. Do not believe the 3 year / 36K warranty statement on the window sticker. I learned a lesson regarding this.............. They closed my case today. I am not finished on this matter.
That's weird, they replaced my rear window the first time because it was leaking under the 3Yr/36K warranty.
 
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Jumpmaster

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Here is my sad story and somewhat final resolution I hope for water leaking at the right upper corner of my rear window. I first sent the vehicle to my local dealer for the leak, told them exactly where the leaks was. They called me later that day to say the ordered a new 3rd brake light assembly and would need the truck another day to install the part. This was in late January or early February. Received the truck after the repair, then went on an trip to Lake Havasu in early March. Came home to find water vapor had condensed on the inside of all my glass. Took pictures for the return trip to dealership for another round of troubleshooting the issue. When I finally was able to get my vehicle back to the dealer on April 8th, they called several hour later to inform me the found the leak. (Exactly where I told them on the first visit). They said they would need to attempt to inject sealant into the area where the leak was, oh and by the way since this was a "glass" issue it was not covered by the 3 year / 36K warranty. This truck is a 2021 with only 12K on the clock. I bought used and was never informed of the 12 month / 12K glass coverage. A Stellantis exclusive loophole. After several days dealer said they were still having an issue stopping the leak. Meanwhile I found the TSB from the forum and mentioned it to the dealer. Their response was by VIN my truck was not covered. Made a claim to Stellantis and stated that I considered this a factory defect and wanted assistance on this issue. After 2 weeks of not having my vehicle they approved a goodwill replacement with $100.00 copay!!! When I got the vehicle back from all the back and forth the slider wasn't working and I had MOLD growing inside the vehicle. Back to the phone I go, they offered to detail the vehicle and found that window installer failed to connect wire harness to rear window. Long story short after my vehicle being at the dealership for over 16 days to repair water intrusion, detailing, I am still requesting warranty extensions for all electronic modules inside the cab of the vehicle and refund of my copayment. BTW, Stellantis is the only manufacturer to consider glass a consumable item and limit warranty to 12 month / 12K coverage. Do not believe the 3 year / 36K warranty statement on the window sticker. I learned a lesson regarding this.............. They closed my case today. I am not finished on this matter.
How did you get ahold of Stellantis?
 
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mikeru

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That's weird, they replaced my rear window the first time because it was leaking under the 3Yr/26K warranty.
Same for us. In fact, the 3yr/36mo warranty was about two months from expiring. The 1yr/12mo warranty is for the actual glass, not the entire window assembly. The service advisor was wrong and/or lied to @RJ2021RAM.
 

RJ2021RAM

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Initiated case by phone conversation. I am currently writing a letter to Ram Customer Care in Auburn Hills MI detailing my case and expectation's to resolve to my satisfaction. Will keep everyone posted on their response. I just find it odd that Stellantis is treating glass as a consumable item and limiting warranty repairs on water issues, also I have never heard of copayment on a "goodwill" warranty repair. I am also considering contacting our state Attorney Generals office on this matter. Consumers should not be treated in this manner.
 

Nick081974

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I got my truck back, NOT fixed though! The dealership replaced the RF hub, they forgot to program the other key so had to go back the next day for that, anyways they got the truck running and wrapped the third brake light and back window in plastic tape (crash tape) because Ram is still stating over 6 WEEKS OUT on the third brake light and the back window. I mean WTF??!! How can this be acceptable? So now I’m basically driving around a ticking time bomb just waiting for the minute that the water gets past the plastic and the RF module shorts out again and the truck turns to a brick! SAD! It angers me that others have text book failures and Ram won’t stand behind it and says a VIN coverage issue, just speechless!!
 

RJ2021RAM

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What I found odd was my dealer had a rear window assembly in their parts department. Slider and defrost to boot/ Service adviser indicated it was because of high failure rates!!! Anybody want to pursue class action?
 

Musky Mike

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What I found odd was my dealer had a rear window assembly in their parts department. Slider and defrost to boot/ Service adviser indicated it was because of high failure rates!!! Anybody want to pursue class action?
Class action has already happened and Judge dismissed it. Google it.
 
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mikeru

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What I found odd was my dealer had a rear window assembly in their parts department. Slider and defrost to boot/ Service adviser indicated it was because of high failure rates!!! Anybody want to pursue class action?
Like Mike already said, the class action against Stellantis for this problem was dismissed.

 

Pribilof

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3 month wait for the glass for my 2019. Wtf.

I have cars that are half a century old and don't leak this much.
 

jliving2019

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Well...finally got a positive resolution. After much back and forth between the dealer and Ram Cares (and a few emails showing the cracks, water leaking etc.) they finally decided to approve the repair and I would be reimbursed (still waiting on this part). I was very fortunate in that the dealership just happened to have the back glass assembly in stock and were able to to get it installed within a week (had to wait for final written approval between dealership and Ram Cares). Ram care did want the 3rd brake light replaced as well but dealership felt it wasn't faulty. I tried to show them the water marks and even went as far as to pull the light out and show them the water spots but they still stated that the water intrusion was solely from the cracked glass. I tried to explain that typically water doesn't run uphill but it didn't help. I let that battle go as the part only costs about $28 shipped from the Mopar Store. In all I was glad to see Ram step up and do the right thing but it shouldn't take a monumental effort to get a defective part fixed. I hope all else on this thread get their windows fixed as well. Now just crossing my fingers the window holds up as we haven't a had a decent shower since they replaced it lol (I did run out and get it washed after the install though as it'd been about month, lol).
 

Pribilof

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Same as many people here... VIN not covered for my 2019, in service date December 2019! And I even received the letter with my VIN on it!!
 
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mikeru

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Stellantis has revised the TSB for the rear window leak. I've updated the first post in this thread with the changes. But basically they're using 2-part urethane to do the same thing guys have been doing with Permatex flowable silicone.
 

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  • Revised XL1.pdf
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TRK_GANG74

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WOW talk about kicking the can down the road and off a cliff! I bet the farm this boils down to $ and going on forums taking from there.
 

LouJr

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I was somehow able to find these letters couple months ago for my 2019 1500 and the dealer replaced my 3rd brake light and the back window with no charge. In other news, a different Dodge dealer wants $3,800 for the Evaporator to fix my AC. Win some, lose some, I guess. Not sure what I am going to do for that issue, but would be open to any suggestions!
 

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  • XG1 High Mounted Stop.pdf
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  • XL1 Backlite.pdf
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Musky Mike

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Could be wrong here, but the Backlite (rear window) letter just says you have an extended warranty and not how to repair the Backlite if it is leaking. If they follow the newest TSB, it will be to seal it. Guess will have to wait for feedback from members going forward on how they (dealer) repaired their leaking Backlite.
 
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mikeru

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Could be wrong here, but the Backlite (rear window) letter just says you have an extended warranty and not how to repair the Backlite if it is leaking. If they follow the newest TSB, it will be to seal it. Guess will have to wait for feedback from members going followed on how they (dealer) repaired their leaking Backlite.
The latest TSB for the rear window supersedes the first one. If dealerships are properly following their process they will no longer be replacing the rear windows.
 

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Musky Mike

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The latest TSB for the rear window supersedes the first one. If dealerships are properly following their process they will no longer be replacing the rear windows.
Yes, that's the way I read it.
 
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