1 MEAN66
Senior Member
- Joined
- Aug 20, 2022
- Posts
- 220
- Reaction score
- 212
- Location
- Waterford NY
- Ram Year
- 2016
- Engine
- Hemi 5.7 VVT-MDS
After I "retired" from being a full time tech, I did "some time" as a parts counter person. Most parts suppliers stock and sell products for the area that they are in. That is when I noticed all the different "freeze points" that washer fluid jugs have. I just used what the shop I worked in used. So to all of you out there, Look at the jug of juice you are buying to make sure it will work for you based on the temps of the year that you are using it! My neighbor (computer person) solved his problem by just using his wife's 1500 watt hair drier on the washer bucket. It was cold out so he ran an extendion cord out to the car, aimed the hair drier, and walked away. Came back problem solved!!!! Bucket assembly melted!!!! That what I mean by "doing time" in a parts store!
Unrelated to what we are discussing here: actually had someone come in to buy a two foot piece of rubber hose. After asking him, "What size" answer "I don't know" then "What do you want to do with it" - "just cover my brake line cause it's leaking"! After about 15-20 minutes of explaining brake pressure, why metal line is there, and what to do. He was confused, just want the rubber hose! Management was not happy as I wasted that time at the counter on that person. "sell them what they want". "When it doesn't work they well be back for the right parts". My answer "When it doesn't work, if they are able to come back". "They won't come, they will go elsewhere. Because they will tell their friends what the guy at the parts store told him what to do. Even though it will be a lie. No way will he admit HIS mistake. And WE will not only loose that customer but all those people to which he told - his side of the story!. Many, Many similiar stories. I try and use a parts store that hires people that listen and try to find me what I want. I, at the same time try and help them do their job. As a result they learn, and they help me with pricing, orders I want to make - such as I want valve cover gaskets for a "big block Mopar". They ask for the year I tell them 66, and I get "sorry we don't make them any more". As to them, not being "car people" just computer operators cann't find a 66 in the computer. They learn. they know understand, and they can help the next person a bit better. "doing Time" at a parts counter is hard!!!
Unrelated to what we are discussing here: actually had someone come in to buy a two foot piece of rubber hose. After asking him, "What size" answer "I don't know" then "What do you want to do with it" - "just cover my brake line cause it's leaking"! After about 15-20 minutes of explaining brake pressure, why metal line is there, and what to do. He was confused, just want the rubber hose! Management was not happy as I wasted that time at the counter on that person. "sell them what they want". "When it doesn't work they well be back for the right parts". My answer "When it doesn't work, if they are able to come back". "They won't come, they will go elsewhere. Because they will tell their friends what the guy at the parts store told him what to do. Even though it will be a lie. No way will he admit HIS mistake. And WE will not only loose that customer but all those people to which he told - his side of the story!. Many, Many similiar stories. I try and use a parts store that hires people that listen and try to find me what I want. I, at the same time try and help them do their job. As a result they learn, and they help me with pricing, orders I want to make - such as I want valve cover gaskets for a "big block Mopar". They ask for the year I tell them 66, and I get "sorry we don't make them any more". As to them, not being "car people" just computer operators cann't find a 66 in the computer. They learn. they know understand, and they can help the next person a bit better. "doing Time" at a parts counter is hard!!!