Water Damage - Dodge claims no warranty

[crewdawg]

Hey everyone,

I have a 2018 6.7L crew cab 4x4. purchased brand new in 2017 from Clovis Dodge out of CA. Had a terrible experience buying from them so I ended up taking my truck to the dealership across town (owned by the same company). September 2021 I was deployed and I returned to my vehicle Jan 10 2022. Opened my door and a foul odor of mold and mildew hit me. There was water dripping from the oh **** handles and from the visors, the carpet was completely soaked front of cab to beneath the rear seats, and mold can be seen throughout the cab. I dropped my truck off at Fresno Dodge in CA. Was told that the gasket on the third brake light was bad and was leaking. I asked if that would be covered under my extended 6 year 100k mile warranty along with the obvious damage to my roof cab liner, carpet, seat, dash, radio. I was informed that the gasket is not covered and all the damage due to the leaking gasket is not covered.

Kind of at a loss for words with this dealership, if anyone has any advice on what to do please contact me. I have contacted my insurance company but I feel as if this factory defect should be covered along with the obvious damage to my truck.

 

[18harvest]

Was it a mopar warranty or 3rd party?

 

[SitKneelBend]

Hey everyone,

I have a 2018 6.7L crew cab 4x4. purchased brand new in 2017 from Clovis Dodge out of CA. Had a terrible experience buying from them so I ended up taking my truck to the dealership across town (owned by the same company). September 2021 I was deployed and I returned to my vehicle Jan 10 2022. Opened my door and a foul odor of mold and mildew hit me. There was water dripping from the oh **** handles and from the visors, the carpet was completely soaked front of cab to beneath the rear seats, and mold can be seen throughout the cab. I dropped my truck off at Fresno Dodge in CA. Was told that the gasket on the third brake light was bad and was leaking. I asked if that would be covered under my extended 6 year 100k mile warranty along with the obvious damage to my roof cab liner, carpet, seat, dash, radio. I was informed that the gasket is not covered and all the damage due to the leaking gasket is not covered.

Kind of at a loss for words with this dealership, if anyone has any advice on what to do please contact me. I have contacted my insurance company but I feel as if this factory defect should be covered along with the obvious damage to my truck.

I'd see if @RamCares can assist. Especially since this is a well known issue that should have been fixed at the factory years ago.

 

[crewdawg]

Ill shoot @RamCares a direct message tonight and see if there is anything they can do. The warranty is a MoPar warranty and I have the paperwork they sent me in the mail.

 

[crewdawg]

I'd see if @RamCares can assist. Especially since this is a well known issue that should have been fixed at the factory years ago.

Was it a mopar warranty or 3rd party?

My warranty is through Mopar and I have the warranty paperwork on it with the VIN and my name and old address. I will shoot @RamCares a direct message

 

[huntergreen]

If your warranty won’t cover this, how about your auto insurance ?

 

[crewdawg]

If your warranty won’t cover this, how about your auto insurance ?

insurance said they would have to have an adjuster come see it but it would most likely be covered. it is of my own opinion that if its a manufactured defect I shouldn't have to be held liable

 

[huntergreen]

insurance said they would have to have an adjuster come see it but it would most likely be covered. it is of my own opinion that if its a manufactured defect I shouldn't have to be held liable

Not an expert, but it’s the seal that’s the iss and unless specifically stated that particular seal is not covered.

 

[pacofortacos]

Sorry but you are out of warranty and the service contract that you bought doesn't cover any of this - maybe the brake light gasket but certainly not the incidental damage.
Sucks.

I had a caliper stick, while the caliper would be covered, the overheated rotor and pads were not (wear items).

Now they could do a goodwill warranty coverage (usually a percentage of the parts cost) if you were close to the 3/36 warranty.

 

[crewdawg]

Not an expert, but it’s the seal that’s the iss and unless specifically stated that particular seal is not covered.

correct, and im not sure that is specifically stated. but I have read a lot about this issue so im not sure if dodge has a program that focuses on their large amount of issues with that particular problem.