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Mine was dealer installed but it runs off the 12v cigarette lighter that's up on the top of the dash. See if he is getting power there, if not check the fuses behind the knee buster.
Just in the last couple of days, someone thought that the charging pad was not working on their vehicle.
It turned out that their Rams charging pad was large enough for 2 phones, but if you look closely at the pad, only one side charges.
I believe they said it was the Left side
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