- Joined
- Feb 9, 2018
- Posts
- 3,057
- Reaction score
- 7,740
- Location
- Central California
- Ram Year
- 2018 2500. 2018 1500
- Engine
- 6.4 3.6
Been purchasing Dodge Trucks since 1986. Have experienced both great service and horrible service. My 03 ram 1500 (return of the hemi) had the valve spring defect problem at 10,000 miles. Dodge would only replace the one spring that broke even though they knew others would fail due to the bad run of valve springs. When our 86 Dodge pinion shaft failed, Dodge dealer refused to accept Dodge answer that it was caused by abuse. Dealer sent the defective casting flaw to Dodge and got them to cover the $900 cost to r/r. Now have a 2018 ram 2500 6.4 Hemi with 3K and the exhaust system has a leak. Dealer inspected and confirmed cold start exhaust leak. "cannot fix or correct until it is doing it all the time or it causes a break"
I would agree that many dealers consider service a required factory evil. The increase in multiple brands per dealer over loads the service dept and prevents the techs from getting good at understanding one brand well. Buying a first year or new gen vehicle today, high risk. After about 2 years of sales, Dodge does get it it right and is pretty good about getting us notification to repair or correct. Other than the disturbing exhaust leak, and dealer BS the 2018 Ram 2500 is my wife's favorite truck.
I would agree that many dealers consider service a required factory evil. The increase in multiple brands per dealer over loads the service dept and prevents the techs from getting good at understanding one brand well. Buying a first year or new gen vehicle today, high risk. After about 2 years of sales, Dodge does get it it right and is pretty good about getting us notification to repair or correct. Other than the disturbing exhaust leak, and dealer BS the 2018 Ram 2500 is my wife's favorite truck.