Rear Bumper Question

RAMblin1217 · Sep 17, 2016

I have a '14 Express and yesterday I picked it up from the dealership after having them replace the rear bumper. They told me they not only put on a brand new bumper but also new brackets. They fit it horribly...two finer gap on one side and 1 finger gap on the other. It also appears to be at an angle with the passenger side being further out from the tailgate than the drivers side. Is there a possibility they installed brackets wrong? Or is it just a poor fitting new bumper? If so how can this be fixed? It almost looks like there are metal spacers/shims on the brackets, could these be adjusted or more added? Just trying to figure out what the issue could be before going back Monday morning to tell them the $900 job they did sucks.

Medic_cop15 · Sep 17, 2016

I'd just take it back lol. Why fiddle with it? Let them fix their crap job

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RAMblin1217 · Sep 17, 2016

I'm hoping they will for free, I'm nervous they'll try to make me pay since I paid already and drove it off the lot.

RAMblin1217 · Sep 17, 2016

First pic is left side of tailgate, 2nd is right side...quarter is under the tailgate on the first pic and fully visible in second.

Hootbro · Sep 17, 2016

I would take it back sooner rather than later as they should stand by their work, especially customer paid work you paid a premium for.

While you are entitled to be a little miffed, I would be cool, calm and collective when you take it in an show it to the service adviser. That will probably get it fixed quicker than a ranting even though it would be justified.

THETANK · Sep 17, 2016

take it back asap

perk7089 · Sep 18, 2016

I agree! Take it back & tell them make it right for free!! If not put bad reviews all over the Internet to let everyone else know what assholes they are!! Good luck

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RAMblin1217 · Sep 18, 2016

It is going back first thing in the morning. I'm always civil about stuff until I'm given a reason not to be. I'm hopeful they fix it for free and do it quickly since I have another shop doing a matte black vinyl wrap, audio stuff, leather interior, and other things next week. My guess would be putting in shims should take no longer than 2-3 hours tops. If they choose to not fix it for free I'll just inform them there are 4 other Ram dealerships in driving distance and they'll never get a penny from me again...somehow that usually helps persuade people to do things.

RAMblin1217 · Sep 19, 2016

Just dropped it off and the body shop manager said they'll fix it for free. He told me he doesn't like that the tech used the shims in the first place and also that the bumper really doesn't have much space to be adjusted. He made it sound like they'll try as many options they can to fix it, I guess I'll find out later.

Rear Bumper Question

RAMblin1217

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