FYI
ramcares suggested performing the following procedure: Settings -> System Preferences -> Restore to Factory Settings.
This did not fix the problem, also the commands did not seem to be verbatim.
Same issue
DO NOT UPDATE the firmware in your RA1 Uconnect radio.
I became a member of this forum because I am having the same issue as OP on my 2013 Ram 2500 with Uconnect RA1.
I'm not sure the unit ever worked right to begin with maybe it did, maybe it didn't I'll just share my...
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