So I took my truck to Champion Chrysler in Zionsville Indiana. I have a list of 5 things I needed to have looked at on my truck and dropped it off at 8am. Worked with Ron. When I went to pick my truck up it took them 15 minutes to even find the keys to my truck. The stupid tech who brought me to my truck got out with my truck still in drive! And had to jump back in to stop it. I will never ever go back here again.
1. Since I've owned my truck the tire winch has not worked properly. When you attach the extension tool to raise or lower the winch it "slips" and won't go up pass a certain point. It's essentially like the little "nut" that the tool slides over to raise and lower is stripped out.
Dealer comments- winch works fine for us to go up and down (with no weight on it). I told them well I've tried with my tire and it doesn't work (explained the above). He said well that's not a stock tire so it won't fit... (it's a 33" tire). I explained it fits fine but it's the weight which is similar to stock that's the issue. Said sorry we can't do anything cause tires over size.
2. My power locks on the door itself don't function correctly. I have to push together lock 3-4 tires in order for any door to lock.
Dealer- there is no codes and we can't find the problem.
3. Dropped it off said there is a loud squeak when I slow down/ stop. Could be brakes or struts maybe.
Dealer- we don't hear anything and everything looks good brake wise.
I literally heard the squeak at the first stop light I came to. Such BS!! Dealer didn't even offer at drop off or pickup to go for a ride with me.
4. my battery died on Friday. They told me that it on the phone that morning that I have to bring it in for a 5 hours test but they can't get me im till Tuesday which obviously doesn't help me when my main vehicle is dead. So I bought a new one and brought the battery in.
Dealer- well you removed the battery so there really isn't anything we can do for you. We can't test it now cause you already bought a new one. Like WTF! sorry I had to get home from autozone and you people were useless prior. That literally is them making an excuse so they don't have to test my battery and give me a new one.
5. When I talk on my Bluetooth especially on the highway it sounds like I'm in a wind tunnel. (This is the only thing they even say they fixed).
Dealer- we reprogrammed your computer with an update for your phone and it should be fixed now.
I haven't had time to test this yet. I will soon though.
I am so fed up and annoyed right now. They had my truck for almost 8 hours and the most they actually did was reprogram the computer? Talk about useless. I am attaching their "report" they gave me. At this point I'm so done with Ram service department that I could sell my truck tomorrow. All they do is say we can't find it and place the blame on you. This is just like when I had my other issues and it took like 3 times to finally get them to admit there was an issue and fix it.
1. Since I've owned my truck the tire winch has not worked properly. When you attach the extension tool to raise or lower the winch it "slips" and won't go up pass a certain point. It's essentially like the little "nut" that the tool slides over to raise and lower is stripped out.
Dealer comments- winch works fine for us to go up and down (with no weight on it). I told them well I've tried with my tire and it doesn't work (explained the above). He said well that's not a stock tire so it won't fit... (it's a 33" tire). I explained it fits fine but it's the weight which is similar to stock that's the issue. Said sorry we can't do anything cause tires over size.
2. My power locks on the door itself don't function correctly. I have to push together lock 3-4 tires in order for any door to lock.
Dealer- there is no codes and we can't find the problem.
3. Dropped it off said there is a loud squeak when I slow down/ stop. Could be brakes or struts maybe.
Dealer- we don't hear anything and everything looks good brake wise.
I literally heard the squeak at the first stop light I came to. Such BS!! Dealer didn't even offer at drop off or pickup to go for a ride with me.
4. my battery died on Friday. They told me that it on the phone that morning that I have to bring it in for a 5 hours test but they can't get me im till Tuesday which obviously doesn't help me when my main vehicle is dead. So I bought a new one and brought the battery in.
Dealer- well you removed the battery so there really isn't anything we can do for you. We can't test it now cause you already bought a new one. Like WTF! sorry I had to get home from autozone and you people were useless prior. That literally is them making an excuse so they don't have to test my battery and give me a new one.
5. When I talk on my Bluetooth especially on the highway it sounds like I'm in a wind tunnel. (This is the only thing they even say they fixed).
Dealer- we reprogrammed your computer with an update for your phone and it should be fixed now.
I haven't had time to test this yet. I will soon though.
I am so fed up and annoyed right now. They had my truck for almost 8 hours and the most they actually did was reprogram the computer? Talk about useless. I am attaching their "report" they gave me. At this point I'm so done with Ram service department that I could sell my truck tomorrow. All they do is say we can't find it and place the blame on you. This is just like when I had my other issues and it took like 3 times to finally get them to admit there was an issue and fix it.