Hello all, I need a little help. 3rd Gen here, but my problem is in line with this thread.
I recently followed a how to on adding steering wheel audio controls to my 2008 Ram 1500 SLT. It involved adding the controls, the factory harness, and then running 2 new wires off of the clock spring. 1 wire to ground, 1 wire to the harness on the back of the gauge cluster. Since it is an 08, it's CAN-BUS, so it has to be activated by the dealership. I was fully aware of this going into this project. 3rd Gen's that have done this in the past have had the dealership contact WIC, add sales code RDZ (steering wheel controls), and then update via dealerconnect.
I talked to the dealership, and talked to the service manager about this. I explained everything to him, and scheduled an appointment. I went in this morning and he said it shouldn't take long. 5 minutes later, he called me back to his office and said it couldn't be done. He showed me dealerconnect on his computer. He had plugged my VIN in and said RDZ was not available. He showed me a drop down menu that had REC, Uconnect, Nav, etc. and said that if it was available it would be listed in that menu.
I asked if he could contact Chrysler and have it added to the VIN, and he acted like he wan't sure. He said he would try them and call me back on Monday. So the question is, would AutoEnginuity have this code available and could I upload it myself? Also, he is the service manager. Would he have the ability to add this code himself, or does somebody at WIC have to do it? Once the code is added, will it show up in the drop down menu of items that he showed me? I feel like he is willing to help, I just want to make sure I am giving him the correct information.
Thanks for any help.