Are all Ram Techs incompetent idiots?

[Booms]

This . Thread . Went . South . In . A . Hot . Second .

 

[cptwing]

This . Thread . Went . South . In . A . Hot . Second .

Yes it has, It was never my intent for it to go this far either. I guess I should just be grateful and when I bring it back be sure to thank them for damaging my truck. I really feel ashamed for being upset, when I should be thanking the, for after all I'm just a stupid know nothing customer, and the tech and the service writer know everything "cause they work there"!

I think when I go back I am going see if they will rotate my brakes and change the air in my tires, maybe I will get luck and they will put some nice scratches in it for me or better yet break the mirror on the other side? God I feel so blessed

 

[Tach_tech]

I don't think anyone is defending the dealer for damaging your truck, they should have handled it better. **** like that shouldn't happen but it does, even when you be as careful as you can it can still happen.

If during the process of a repair something gets damaged wether it's my fault or not, I tell someone, usually the service manager. **** happens and while it sucks, it just needs to be handled properly.

I'm not sure what adding sales codes has to do with this, I'm guessing that's left over annoyance from a previous dealer visit.

 

[Booms]

I'm on Your side CPTWING, if My truck was damaged during service I would be pissed as well.

 

[Booms]

^ And I work at a dealership.

 

[SlowRoller]

Theres only one thing I wish from all this is that I never took the truck in, and that I just bought the light and did it myself! !

I always do the little things myself. Faster/better in most every instance. Not worth the hassle on the small stuff.

 

[Dubstep Shep]

I always do the little things myself. Faster/better in most every instance. Not worth the hassle on the small stuff.

I only take mine in for things that I don't have the tools for. About all that is anymore is wheel mounting, balancing, and alignments.

 

[SlowRoller]

I'm chasing down a small rattle in the dash of my 14 now,, Ain't no way I'm going to 'start' with a trip to the Dealer! LOL!!!

I've had both good and bad luck with warranty/service work. Maybe I've had so much of each with so many vehicles over so many years I've learned getting all bent out of shape is truly 'optional',,,

(Might not be an option in the Soviet State of CT, though! )

 

[MyOhFive]

Let me ask you, when you did something wrong and damaged a customers vehicle, what actions did you take? And please don't tell me you never did. Did you at least apologize to the owner, or try to hide it?

Am I the know nothing customer supposed to be happy that I let one of you know it alls break my mirror, should I thank him and the service writer personally? Maybe I should buy him dinner, better yet have fix / break something else?

The fact that you say you are a know it all is arrogant and ignorant, first of all you know nothing of my background? Lets just say designing and engineering a motor vehichle is childs play compared to what I do for as living.

And I have spun wrenches in my day and continue to do so.

The part that really frosts me here is that you and the other techs and mr. 27 year old past life service writer (must have decades of experience) are so quick to defend this incompetence, how many mirrors have you personally broken on customers cars?

So the customer is stupid, and you guys know everything, yet when it comes to adding sales codes you guys are all clueless or you are told to play stupid which is it?

Oh and you know it all because you work there? What an ingenious ideology?

I personally never damaged a customers vehicle as I never drove them. But yes in my time there I answered to customers (some irate, some rational) for damage techs had done (including one tech who was fired for trying to diag brake noise by removing the rear brakes then road testing - and crashing - the customers car. Believe me, I know that some techs are morons. And when a customer turned ignorant or irate, I didn't even acknowledge it or play into it, I simply stated what we were going to do to resolve the situation and provide a rough timeline and reassure they would incur no costs. I wasn't there to witness the "stupid looks" or your "prying techniques" but it sounds like that service manager did the same thing.

What makes you an ******* is that you got some ****** service, I agree, happens to all of us, then you ran home, jumped on your computer and typed up a giant rant, again... OK.. sometimes we need to vent, but for 5 ******* pages now you've done nothing but slander techs and dealerships and lump them all in to the same pot and call everyone an idiot and explain multiple times how you could have done it better. If that's the case, WHY THE **** DIDN'T YOU?!

And just like I know nothing about whatever rocket science industry you brag about working in, you know little to nothing about what goes on in the back end of a dealership HAVING NEVER WORKED THERE. My service dept processed an average of 55 cars PER DAY.. do you think every one of them left happy? No. Hell even the customers who got perfect service would leave irate based on nothing more than the fact they chose to take their car to us and we told them they need brakes.

One customer cursed a blue streak at me because the caraven he bought used with 60k on it needed brakes at 80k.. <-- customer logic. Bet he ran home and ranted online about my ****** service too.

 

[cptwing]

First of all I paid for a new truck with a warranty. That warranty means Fiat owes me covered repairs on my truck, so why the hell should I do it myself!

Pay for something and expect to get what you paid for silly me! If I wanted to spin wrenches and fix things myself I would have bought a pos,though given that it's had 5 recalls in the first year and every time the morons touch it's worse for the wear it may wind up being a pos.

You are very wrong that I do not know what goes on in the shops, when I was younger I worked for a Subaru dealer in the "shop" my duties included tire changing batteries and lube etc. In the army i ran both company and battalion motor pools for my combat engineering unit which I lcluded hundreds of vehicles, heavy equipment, cranes and tractor trialers, my title was executive officer / motor officer.

When I held these position both at company and battalion level, I had a bunch of guys like you and mechanics in my charge. So I know how to run an automotive repair facility.

When I was worked at Subaru as a kinda, I was never called upon to do any warranty work such as this that was left to the so called ASCI certified mechanics. And I saw first hand how they screwed the customers, especially the servicemwriters and the service manager.
How when mechanics would strip or break off fasteners and just leave it like that. How they would leave fasteners out if they were to hard to put back etc, etc.

And this is far from my first experience with shoddy and negligent work from dealerships.

I'm sure that guy with the brakes should have kissed your feet, when you gave him the estimate for a rake job he may have needed?

One thing is the amount of dissatisfied customers you have by your own admission tells me your shop is not any better than the status quo. Or are the all ungrateful whiners too?


Most of us on here have the skill set and knowledge to do anything you guys do, what we lack is access to the information and testing equipment that you guys have access to. Just because Fiat gave some BS plaque to hang on the wall does not make you any better than anyone else.

One has to wonder were you working at the dealership when folks who owned 2009 thru 2012 trucks were waiting months and sometimes years to get their trucks fixed! With your superior skills you guys really shined then!

I never said anything about being a rocket scientist, what I said was what I work on is far more complex than a ram truck and it is classified. So think what you want.

 

[Booms]

 

[quietpeen]

What's going on in here? Lol

 

[Rzrman328]

Theres only one thing I wish from all this is that I never took the truck in, and that I just bought the light and did it myself! Because the bottom line is and will always be these clowns just don't give a **** its only yours not thiers!

This is the exact reason why if it's something simple I can fix myself...I will do it...EVEN if it's covered under warranty.

I personally just don't like other people touchin my ****....period.

And you hit the nail on the head....it's not theirs....so they're not going to treat it as such.

 

[Pull Ya]

I'm beginning to think that no matter what happens you are at a place of no return. There are no more bridges to burn, you've blown them all up. I think even if we collectively put up $40 for your mirror, bought it for you and had Chip Foose personally install it , something would be wrong. If you have had problems at four different dealerships maybe, just maybe, God forbid, you might be part of the problem. If you have the same attitude at the dealerships as you have displayed here, no wonder you have had problems--it's just human nature. When someone starts to attack you or your employees or employer, most people become defensive. And no, your not going to get treated warm and fuzzy. I'm sure you could care less---and for that matter neither do I, because I have a great relationship with the service dept I use and they treat me and my truck with respect, probably because that's the way I treat them. I hope you get your problem resolved soon, no matter how many more dealerships you have to go to. Here's hoping this thread dies sooner than later!
Jay

 

[adrianp89]

I have to agree most techs don't give a rats ass. - And probably don't care either. How these type of people have jobs baffles me, and it baffles me even more its more common than good techs. This stuff is simple.

Dealerships have easy access to All-Data and tells them step-by-step what to do.... for everything and anything. I work on cars so I get it, sh*t does happen.... and will happen nothing you can do about it. I haven't broken many things in cars, but I have before. When eh customer comes in, I let them know what happened, we are ordering a new part and everything will be taken care of. I have never had someone get mad at me for damaging something. No need to lie or cover it up... that's why shops have insurance.

Now I tend to agree with the OP about Fiat techs. Buddy had his Charger's window switch fixed a few years ago... goes to pick up and when he goes to shut the door the door panel comes off.... that is just laziness... its like 4 screws and the rest clips.. super easy panel to remove.

Same buddy, now in a Jeep.. different dealership, Had steering wheel controls replaced and they scratched his steering wheel trim. Had to argue to get it replaced... they replaced it and scratched the replacement even worse without saying a word. Also had a back trim panel replaced... drove off and realized it was half hanging off.

This stuff is the basics, use plastic tools, covers, and popping in a panel.

To the OP (and to anyone), go over your car with the service manager and have them mark down any imperfections and you both sign. We do this at my job so both parties have to be honest. Someone can't just randomly accuse me. Sometimes people come back saying we did something (usually a POS car) and we pull up the paper work and we are fully protected from their B.S. story.

 

[cptwing]

I have to agree most techs don't give a rats ass. - And probably don't care either. How these type of people have jobs baffles me, and it baffles me even more its more common than good techs. This stuff is simple.

Dealerships have easy access to All-Data and tells them step-by-step what to do.... for everything and anything. I work on cars so I get it, sh*t does happen.... and will happen nothing you can do about it. I haven't broken many things in cars, but I have before. When eh customer comes in, I let them know what happened, we are ordering a new part and everything will be taken care of. I have never had someone get mad at me for damaging something. No need to lie or cover it up... that's why shops have insurance.

Now I tend to agree with the OP about Fiat techs. Buddy had his Charger's window switch fixed a few years ago... goes to pick up and when he goes to shut the door the door panel comes off.... that is just laziness... its like 4 screws and the rest clips.. super easy panel to remove.

Same buddy, now in a Jeep.. different dealership, Had steering wheel controls replaced and they scratched his steering wheel trim. Had to argue to get it replaced... they replaced it and scratched the replacement even worse without saying a word. Also had a back trim panel replaced... drove off and realized it was half hanging off.

This stuff is the basics, use plastic tools, covers, and popping in a panel.

To the OP (and to anyone), go over your car with the service manager and have them mark down any imperfections and you both sign. We do this at my job so both parties have to be honest. Someone can't just randomly accuse me. Sometimes people come back saying we did something (usually a POS car) and we pull up the paper work and we are fully protected from their B.S. story.

Very well stated!

 

[Ricks Ram]

I have had horrible service at the dealership when I took my truck in for a simple repair . The Technician scratched the door handle bezel right in front me with a Phillips bit driver because he didn't want to take the time to walk back in and get the correct tool. I have also had to argue with the service writer to get my defective L.S.D. replaced and had I not been a mechanic myself probably would have believed the B.S. he was trying to feed me. I understand there are good and bad in everything and some Tech like Tech-Tach am MyOhFive are some of the good ones and are honestly on the forum to help people. But from what I have experienced and read they seem to unfortunately be the exception to the rule. I do have a question fo MyOhFive......you said you had a Tech who actualy removed the back brakes from a car and took it for a test drive and of coarse crashed the car and you had to fire him.....how does a guy that unqualified and obviously stupid get a job at a dealership working on someone's car. He could obviously make a mistake that could seriously injure or kill someone. What is your protocol for hiring the people we we have to trust our cars to? Not trying to start round two!!! I realy appreciate your input on the forum but it I have to.say it is unsettling.

 

[darthdzl]

Yes it has, It was never my intent for it to go this far either.

Well then maybe indicting an entire industry for fraud and incompetence in response to my comments, which were meant to CALM THE THREAD DOWN A BIT wasn't such a good idea.

A couple dozen interactions with a few dealers does not make "everybody". Yes, people have had bad interactions with car dealers, both on the sales and the service side. I've had some, and I know they can happen.

Furthermore, the "good" and "bad" experiences can move around whenever a dealer changes ownership or management.

The secret is finding the good dealers and clinging on for dear life until they become a bad one. It's hard to do, especially since ideally most of us would like to have as little interaction with dealers as possible. But it is possible.

You, my friend, have been a victim of bad luck. Getting a better hold on your temper would help a bit too.

Either way, I wish you the best and least costly outcome. I would also wish fast, but we all know this one...


PICK ANY TWO

 

[R/T_Fire]

Its the same across the board with any service oriented job where one provides a service or product. I deal with it in architecture in plan quality and also in the fire dept with well don't get me started....

It comes down to a simple lack of pride and respect....

I had similar issue with Ford, and a old ranger that seized up a engine on me... took it in cause it was 2000 miles past warranty, wanted them to find out what caused the engine to lock up... they called me a week later and told me the engine was seized and a replacement would cost $$$$... when asked what failed they couldn't answer my question.. instead went to pick it up with a trailer. found they lowered my truck off a lift onto a cart wrecking the door... but acted like it was there from the get go. they didn't turn 1 nut or bolt on the engine, there was fluid all over the engine bay from the brake system/ master cylinder they took apart for some reason...
Then they tried to charge me 4 hours of shop time for inspection... Lets just say I'm surprised they didn't call the cops on me... took the truck fought with ford and later just gave up and said F'k it come get your truck. I'm not paying for it anymore. It was a expensive lesson to learn about how some dealerships operate and what to look out for.

All in all it all goes back to what I typed up top, lack of respect and pride in work and its not just exclusive to Auto Service techs.

 

[Tach_tech]

I have to agree most techs don't give a rats ass. - And probably don't care either. How these type of people have jobs baffles me, and it baffles me even more its more common than good techs. This stuff is simple.

Dealerships have easy access to All-Data and tells them step-by-step what to do.... for everything and anything. I work on cars so I get it, sh*t does happen.... and will happen nothing you can do about it. I haven't broken many things in cars, but I have before. When eh customer comes in, I let them know what happened, we are ordering a new part and everything will be taken care of. I have never had someone get mad at me for damaging something. No need to lie or cover it up... that's why shops have insurance.

Every manufacture actually has their own service website that usually will have a ton more information then you would get from All Data or Mitchell. Chryslers is Dealer Connect. We have Mitchell as well but the only time we use it is for off brand vehicles or for retail labour quotes.