Boy, I really cannot believe some of the attitudes on this post. My vehicle gets damaged due to an incompetent clown, who worked on it, the slime-bag service writer tries sweep it under the rug. And some of you paint me as the sniveling never satisfied whiner, are you f@@@ing kidding me.
Some poster even basically stated its my own fault, that I have been to 4 incompetent dealerships.
1. Dealership (1) installs bed-liner in my when new per sales agreement, bed-liner does not fit (likely wrong one though the say no). They have some nitwit chop it up to fit it around the cargo hooks and the in bed 7 pin plug.
The job is so bad the bed liner has 2 inch high ripples across the tailgate area, and the cutouts I speak of look like a 5 year old did with a chain saw.
But of course this is my fault! I plan to just throw out the bed-liner and put a bed rug in I get to eat the cost But of course this is my fault!
2. Dealership (2) Compass function not working on RA2 radio, bring to dealer. When speaking with Tech he tells me "these trucks don't have a compass on the radios". The RA2 is the most common radio in these trucks, so I asked him why then does the radio have a big fat hard button the says "COMPASS", I get that deer in the headlight look. Service writer comes out an after an hour and says we don't know how to fix it, so they call the secret agents from star, add to the bill still cannot fix it or even give me any explanation. Strange since they work there as one poster put it they know everything, but can't fix a two bit radio with all there vast resources. At least they did not damage anything. But of course this is my fault as well!
3. Dealership (3) I added the remote CD player to my truck, an option available on any trim and any radio I might add. Bring it to the dealer they added the correct sales code for 55.00 and it works great. Fast forward my ABS light comes on and mr. squiggly and they won't go out. So I make an appointment with same dealer. Later on I get a call from the service writer saying they need to pull my radio out to see if any wires are pinched? Ok they find that the ABS fuse was blown truck had 4000 miles on it. Service writer says fuse keeps blowing, but the tech did something but he does not now what but he fixed it charged 120.00 for a fuse. I pick the truck up my cd player no longer shows up in the radio. SR says bring it back in. SR calls me back later and says you cannot put the CD player in your truck it won't work oh and that's another 120.00, When I picked up the truck I asked him why then did you guys charge me 55.00 to turn it on and it worked, you know what I got that Alfred E Newman playing stupid look?
The end result of all this is they flashed the CD sales code out of my truck, trying to fix the ABS problem which was actually a recall problem. So I am out 295.00 and my CD player no longer works, But of course this is my fault as well!
4. Dealership (4) I stopped by another dealership for a second opinion on the CD player, the service writer assures me he can get it to work No problem. Ok lets do it. After an hour of fumbling, I was able to watch thru the viewing glass as the tech look at a laptop with the most confused look on his face over and over. I have never seen the GUI on the wi-tech pod or his laptop but from the look on his face and watching scratch his head it must be some very complicated stuff? Anyway service writer comes out to me and says we cannot get it to work, we have never done this before? This is the same guy that told me an hour earlier that it was no problem. Ok A for effort F for execution, but hey they work there so they "KNOW EVERYTHING".
But here is where it gets me, I walk out to the service bay with the SR writer and the "TECH" has my truck door edge up against the tire rack while he is climbing around in my truck and put two chips in the paint on the door edge right in front of me! I called him and the SR on it again with the Alfred E Newman look? Not even so much as an gee I am sorry?
But of course this is my fault as well!
So I went back to Dealer 3 for this recent problem and no need to re write that one.
There is a lot more and I could go on and on, but I have already made my point and then some. So some of you paint me as a whining complaining problem customer, I will say and truthfully I have never lost my temper, always spoke in a respectful tone and manner when I was dealing with these folks.
To those who have posted with similar problems I feel your pain.
To those who work as techs and SR and criticize and berate me, let me say one thing the fact that Fiat service departments are by the worst of any other brand in the United States is not my opinion but fact as documented by the recent record NHTSA actions against Fiat in particular Ram. And you guys seem to loose complete sight and obviously do not give as **** but that is not your truck its mine and I paid good hard earned money for it, so you have no right to damage it, through malice or neglect. Further what goes on in the service bays is my business when my truck is sitting in it. And you got some balls even saying something so stupid no wonder you work for Fiat, likely not qualified to work at Mcdonalds!!!!!
To those who praise your dealership service centers, I say lucky you. I would add that you have either found a dealership that is in a very small and I mean very small minority or you may also be much more passive or less caring about your investment that I am. I will never understand why you people seem to defend such incompetence, but hey to each his own.
I want especially say to Pull Ya, you sir have totally missed the point of any of this. It was never about the 40.00 light, it was about them breaking my mirror and trying to hide it, and not even giving me an apologies. I can only hope some idiot Tech screws your truck up even worse than mine, but hey if they do you make sure and thank and praise them for it!
This will be my final post in this thread, so think what you will and keep your fingers crossed whenever you trust your truck to these incompetent, carless Tech clowns, most of whom seem to get their qualification certificates off the back of a cheerios box! I do not need to defend my position at all, the shoddy, incompetent work and callous disregard for the consumers property from the top of the Fiat chain, down to the Techs in the service bays says it all. And the NHTSA has made that clear!
) who kept telling me to take my truck into dealership to get it repaired for window seal or some other stuff under warranty? I am glad you you think like me now 
