johnhenryculver
Junior Member
OK readers, this is a long one but details are important here.
I took my 2019 Laramie to the dealer for the 2nd time due to a exhaust manifold leak, still under warranty. Before doing so i called their Parts Dept and was told that exhaust manifold was not in stock and would take 1 to 2 weeks to get it. I also have a cage welded onto the exhaust system to prevent catalytic converter theft. Since i knew i would be dropping of the truck, having it evaluated and picking it up before the required parts arrived so i would not have to pay for a rental car for over 1 week i did not have the theft cage removed at that time. I told the Service writer i knew the parts were not in stock, evaluate and call me so i could get the truck back, then would return when parts came in. She said no problem. When i picked up the truck the work order stated cannot repair due to rods being welded onto exhaust system. Diagnosed cracked exhaust manifold. Remove cage and we can repair. Service writer said parts will be in soon and we made a return appointment. Service writer gave me a phone# and said likely you will be reimbursed for rental car. I submitted a claim for those 3 days along with attachment of Service receipt and rental car receipt EXPLAINING THAT THE CAGE DID NOT PREVENT ANY WORK, THEY DIAGNOSED THE PROBLEM AND I WOULD REMOVE IT FOR THE ACTUAL REPAIR WHEN THE PARTS WERE IN STOCK. It was denied due to the cage, whoever read it not understanding the explanation, or not caring trying to save $.
Took truck back following week with cage removed, got rental car again and truck was repaired .
I submitted another claim for that rental car and repair work with cage removed and parts in stock attaching rental car receipt and repair order from Dealer and that was denied , referring to the 1st Service order stating there was a cage attached and exhaust system not accessible!
Called the 800# and was told case closed sorry nothing we can do. I attempted to contact Rob @ ramcares and was answered by Hannah. She said attach all receipts and i will take a look. I did WITH A THOROUGH EXPLANATION about the cage and parts availability as i explained above.
She said denied due the aftermarket cage! What don't these so called ramcares employees understand? The cage had nothing to do with being able to repair the problem! In the past i had a problem getting reimbursed when the truck was new for a battery that went bad while in Warranty and Rob stepped up after the case was denied and got things settled and me reimbursed. Where is Rob now, or someone with his clout that understands the issue here? So frustrating and hard to believe that Ram cares
I took my 2019 Laramie to the dealer for the 2nd time due to a exhaust manifold leak, still under warranty. Before doing so i called their Parts Dept and was told that exhaust manifold was not in stock and would take 1 to 2 weeks to get it. I also have a cage welded onto the exhaust system to prevent catalytic converter theft. Since i knew i would be dropping of the truck, having it evaluated and picking it up before the required parts arrived so i would not have to pay for a rental car for over 1 week i did not have the theft cage removed at that time. I told the Service writer i knew the parts were not in stock, evaluate and call me so i could get the truck back, then would return when parts came in. She said no problem. When i picked up the truck the work order stated cannot repair due to rods being welded onto exhaust system. Diagnosed cracked exhaust manifold. Remove cage and we can repair. Service writer said parts will be in soon and we made a return appointment. Service writer gave me a phone# and said likely you will be reimbursed for rental car. I submitted a claim for those 3 days along with attachment of Service receipt and rental car receipt EXPLAINING THAT THE CAGE DID NOT PREVENT ANY WORK, THEY DIAGNOSED THE PROBLEM AND I WOULD REMOVE IT FOR THE ACTUAL REPAIR WHEN THE PARTS WERE IN STOCK. It was denied due to the cage, whoever read it not understanding the explanation, or not caring trying to save $.
Took truck back following week with cage removed, got rental car again and truck was repaired .
I submitted another claim for that rental car and repair work with cage removed and parts in stock attaching rental car receipt and repair order from Dealer and that was denied , referring to the 1st Service order stating there was a cage attached and exhaust system not accessible!
Called the 800# and was told case closed sorry nothing we can do. I attempted to contact Rob @ ramcares and was answered by Hannah. She said attach all receipts and i will take a look. I did WITH A THOROUGH EXPLANATION about the cage and parts availability as i explained above.
She said denied due the aftermarket cage! What don't these so called ramcares employees understand? The cage had nothing to do with being able to repair the problem! In the past i had a problem getting reimbursed when the truck was new for a battery that went bad while in Warranty and Rob stepped up after the case was denied and got things settled and me reimbursed. Where is Rob now, or someone with his clout that understands the issue here? So frustrating and hard to believe that Ram cares
