MikeF69
Junior Member
I have two cases with Ram customer service and customer retention regards my 2018 RAM 2500 ABS/TCU faults. One lady just called me on a semi regular basis and fed me B.S. about trying to find the parts. She claimed that she found an ABS module at a sister dealer to the one I was using (same dealership different city) but the parts manager would not return her calls. (imagine that). I sent a certified letter to the dealership notifying them that if the truck was in a wreck due to the bad ABS/TCU then they were going to be held legally responsible as they apparently had a part in stock but would not make it available. I don't know what if any response I will get, however it is absurd to see a company have a year long wait to reengineer a part that is crucial for the safety of the vehicle. I know there is a lawsuit in CA against them for this exact problem, but I don't know when or if it has or will be settled.