RLJ10X
Senior Member
- Joined
- Jun 17, 2014
- Posts
- 1,940
- Reaction score
- 1,683
- Location
- Southern Indiana
- Ram Year
- 2011
- Engine
- 5.7 Hemi
What they "Give you" for your truck doesn't really mean anything. What is the price difference?
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What they "Give you" for your truck doesn't really mean anything. What is the price difference?
Do you buy extended warranties, also?
Hopefully when they let you know whats wrong with the transmission, they are going to replace the whole thing. Insist on making sure the transmission heater assembly is also replaced.Oddly enough the closest dealer was Keffer, the place I bought the truck and had so much trouble with.
I managed to limp it in the dealer.
Keffer has a new service manager, and she was very helpful.
We'll see how long that last.
Any way, they gave me a loaner, so now I'll just have to wait to see what they find.
I believe this is xsmn #2 for the OP... AND definitely have them replace the thermal valve assembly this time !!!Finally, it might be time for a new trans----maybe
Jay
Update, the truck almost left me stranded today.
Was on a 3 hour road trip this evening, luckily on the way home. When it attempted to downshift to 5th and like it had done many times before it acted like it was in neutral then bang into 6th.
However this time when it banged into 6th, it stayed in 6th.
I mean it only had ONE GEAR, 6th.
Believe it or not, the truck will take off from a dead stop in 6th.
Oddly enough the closest dealer was Keffer, the place I bought the truck and had so much trouble with.
I managed to limp it in the dealer.
Keffer has a new service manager, and she was very helpful.
We'll see how long that last.
Any way, they gave me a loaner, so now I'll just have to wait to see what they find.
View attachment 149255
I wonder if when the dealer replaced your 8 speed xsmn if they serviced the fluid level properly ?
It's a 9step procedure
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Unfreakingbelivable !!!!!!!Frustrating Update.
I get a text from my service adviser that a valve body was ordered. I didn't even call, i just left work, went straight there to talk with the service manager. Just so happens the Tech who is doing the work was in the lobby.
After explaining to them both that a valve body was not going to fix my truck and they was once again wasting my time. He said that was FCAs protocol even though he told me the fluid smelled burnt. I showed the tech the pictures of the trans @ 271. He then agreed that a valve body was not going to do anything. He acted surprised that it had got that high even though i had sent a picture to the old service manager back in August.
So when i left the New service manager and the tech told me they would start a Star Case (whatever that is) and would recommend the trans, thermal management unit and cooler be replaced.
Today i'm told they are going to replace the thermal management unit and valve body.
I know that if the fluid is burnt, then the trans has been compromised.
I'm almost at the end of my rope with FCA. Their customer care is horrible. I have a new case manager, however I've never spoke with her. I missed her call on monday, ive called back 6 times, and she has yet to return my call.
The first trans was replaced because the tech noted the fluid was burnt. So why is it any different?
View attachment 149855
Unfreakingbelivable !!!!!!!
Only way to make this right is :
1) dealership provides you with alike vehicle while they have yours in for repairs.
2) FCA The following :
A . Transmission
B . Transmission fluid cooler
C. Thermal valve assy
D . All Transmission related Plumbing
E. 100,000 mile no questions asked replacement warranty on the above parts with a replacement vehicle...
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