rjohnson7581
Junior Member
Tonight, I ran into a new issue after having my truck for over a year. It is a 2021 Ram 1500 Classic SLT 3.6L with the 8.4" Uconnect head unit. It has been working fine up until today when my phone lost connection with the unit. It started while I was parked. Music was playing through wired Android Auto. The cable has always been plugged into the same USB in the arm rest since the day I got the truck with no issues other than having to buy a new cable once. Out of nowhere, my phone disconnected and a few seconds later, my display had a message to connect a supported device. Along with this issue, my phone will charge for a few seconds, stop, charge for a few seconds, stop, and so on.
Steps I tried to resolve the issue:
- Tried a different cable
- Tried the other USB port
- Turned the truck off for about 20 minutes then back on
- Restarted my phone
- Unlink and relink my phone to Uconnect
I attempted to do a reset by holding the volume and tuning buttons simultaneously as found online but after over a minute, nothing happened. I found a video another video that showed I should touch and hold the top right corner of the screen where the temperature is and wait for a menu to pop up. Nothing came up after a minute. I also found something that said to hold the temp up and down buttons simultaneously for about 10 seconds. Did that for over a minute and nothing.
I can't find any other possible solutions to this issue. It's only affecting bluetooth and Android Auto. Everything else seems to be working fine. It's just weird how it randomly happened after all this time. Nothing has been updated recently either that could cause this issue. My last phone update was August 1st and my Uconnect has said it's up to date since I got the truck.
Steps I tried to resolve the issue:
- Tried a different cable
- Tried the other USB port
- Turned the truck off for about 20 minutes then back on
- Restarted my phone
- Unlink and relink my phone to Uconnect
I attempted to do a reset by holding the volume and tuning buttons simultaneously as found online but after over a minute, nothing happened. I found a video another video that showed I should touch and hold the top right corner of the screen where the temperature is and wait for a menu to pop up. Nothing came up after a minute. I also found something that said to hold the temp up and down buttons simultaneously for about 10 seconds. Did that for over a minute and nothing.
I can't find any other possible solutions to this issue. It's only affecting bluetooth and Android Auto. Everything else seems to be working fine. It's just weird how it randomly happened after all this time. Nothing has been updated recently either that could cause this issue. My last phone update was August 1st and my Uconnect has said it's up to date since I got the truck.