CarID

[stateofdade]

The products were shipped quickly, but the customer service is terrible. Everyone has a thick accent and is hard to communicate with. They also make it ridiculous to return something. It was so ridiculous trying to return my unused Dashmat, that I just ate the 60 dollars and kept it. I will definitely not do business with them again. If you can't communicate effectively with me in English then we've already hit a brick wall.

If you're dissatisfied with an unused product, you should have a trouble free experience.

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[BOWERSFJ]

They are not good ... I had similar issue trying to return brake pads ... Communication is like calling Dell’s tech help line


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[huntergreen]

Good to know, thanks for the info.

 

[JB1]

They are a vendor here, maybe try to contact them here

https://www.ramforum.com/forums/carid-com.154/

 

[stateofdade]

I'm done with them. If the phone support stinks, the same people are corresponding on forums. I'm guessing it's just a middleman setup staffed by out of country support. It's past the return window too.

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[BOWERSFJ]

You get one chance to make a first impression ... Epic fail ... Too many other options out there ... I have no use for them


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[Dark Knight 500]

Thanks for the heads up, I will definitely steer clear of these clowns


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[JB1]

I’ve never used them, prices are all retail

 

[werdna1977]

Its funny, im going through the exact same thing with a mat that doesnt fit. Its like pulling teeth with them, everyday you get a new email asking for different pics and its never ending. They finally submitted the refund before the RMA information was given to me. Theyre brutal to deal with!

 

[EagleChief]

I had a similar issue with them when I purchased my side steps. They would not honor the discount that was clearly marked on their website. So, tried to get my purchase cancelled through their online chat, and that was a nightmare.

I ended up calling AutoAnything while I was still in the online chat help. I couldn't say more for their customer service... although that's been my only time to call in. The guy I talked to at AutoAnything was more than helpful. Gave me the same steps and honored the discount, plus another 5% off for calling. Said he was glad to actually talk to somebody since the majority of their orders were online. Heck, we even chatted about the NCAA basketball tournament that was about to start that year.

 

[kkreit01]

I've heard that complaint before about them. I usually buy from AutoAnything. I recently bought nerf bars for my Jeep from CarID. They had a brand which AutoAnything didn't carry. I didn't have any issues. I guess they're fine unless you have a problem.

 

[Maligator]

I haven't tried them yet but it's good to know. Normally I will go to Nick if not him it's usually auto anything or amazon

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[Spindrifter]

I've bought stuff from CARiD and I agree with the communication part. It was a bit difficult to understand at times but we got through a backordered item call ok. They gave me an extra discount for the hassle, but I haven't tried to return anything yet. Autoanything has been awesome with all the dealings with them.

 

[armallard]

Glad I read this thread been looking at side steps on their site