On Tuesday Nov 12/13 I went to the dealership for them to have a look at the damage on the hood. They come out and take a look and said, "we'll repair the dent but not the paint." Huh?! ...Back to this in a minute.
I pay a small monthly fee for a product the dealership offers called "Vehical Armour". This covers dents, rips or burns in the interior, windshield replacement, etc. At time of purchase 5 weeks ago I specifically asked if Dodge has a auto protective package like I had on the Mazda we traded in. I told them what it covered which includes dents AND paint damage and they said, "Yes." So I went with it.
Back to the dent... I said doesn't the package I purchase not cover paint chips/cracks? "No it doesn't, it covers only the dent." I couldn't believe it. Why offer a service to repair a dent without repainting the area or panel? The paint is there to protect the vehical from rust as well as have a nice appearance. So after a little disagreement they said we'll have our dent guy come in and see what he can do.
I went into speak with someone about other issues I had with the Dodge dealership like: no full tank on purchase of new vehical, 6 month free satellite radio over after 1 month, no registrantion papers, bill of sale or truck manual at time of purchase, disorganization of service to install add-ons at time of purchase. First 5 week impression of Dodge service: Fail. I was quite blunt and said I'm ready to just return the vehical and get my trade-in back. At this point if it is still a possibility, I'd do exactly that. I like the truck, I dislike the service/treatment so far.
On my way home I get a call asking me what time suites me. Next day at 9am. Fine, I work until 3am but this is important so I accept the time.
I get there and the service guy says are you here to drop off the truck? NO. I'm here to have the guy bang out the dent and get the area touched up with paint. At this point I was going to pay for the paint as I didn't want anything contaminating the exposed metal. So he tells me that no courtesy car is ready. Ridiculous, if you call me in for an appointment that you know is going to take more than a day, there should be a courtesy car in case I need one. Back into the office I go, restating the issues to the sales manager this time and again stating the issues so far and I want to return the truck. "Oh, no you can't do that, it's a done deal." After a few minutes, really tired as I'm on 4 hrs sleep I just don't have the energy to argue. Unexpected crap adds to my stress level.
A few minutes later, more salt for the wound: Dodge: if we bang out the dent, the paint may break off, do you want us to start? I say NO and after a few minutes leave. I did get a credit for the full tank of gas, nothing more though. Yippy?.
Fast foward to today. So now its a regular insurance claim. My deductable will cover half, that leaves an estimated $300 to shell out. The body repair quotes have shown about a $600 repair job for a freakin dent. They will sand the area, bang out and fill, repaint and blend, plus a clear coat to the entire hood.
All the above makes for a very unsatisfied customer.
