boltsjunky
Junior Member
Hello to all and @RamCares,
Recently I had an engine failure in my 2020 Ram 1500 3.0L ED. Driving home from work, low oil pressure light, clank and knocking noises, into limp mode.
Had truck towed to nearest dealership (who I had an oil change scheduled with later that week after I was told they were booked out, so I had to wait two weeks after change oil indicator light turned on). They told me it has complete engine failure and that I ran the truck out of oil. I have a video of oil pouring out of engine at time of incident. This was Dec 16th, 2023.
I was later notified via text, not even a phone call by the dealership that they would not be able to open warranty case and that I would have to contact Chrysler cares rep to open a case.
Fast forward to now, Feb 1st, 2024, after almost 7 weeks of trying to contact and back and forth between dealer and case manager, again I was notified via text (not a phone call) that the warranty claim was denied due to maintenance record not being under 10,000 miles on oil changes. All were done under 10.6k miles. I’ve always followed the change oil indicator light and booked appointment as soon as possible (all at ram dealerships). In fact, my first oil changes were done in 5k intervals when I was told by the service tech at dealership that I was doing them too soon and to just follow the change oil indicator on my dash. Nothing on previous visits has been noted in maintenance record as far as any issues.
I was quoted over 21k for a new engine. My vehicle has 56k miles on it total.
To this day they say they don’t “exactly” know went wrong and are chalking it up as my issue due to maintenance records. They won’t open the rig up until the warranty rep or I agree to pay and sign off on it. After spending the last 7 weeks going through this process and reading tons of forums, it appears I’m not the only one with this issue. Interesting to me.
I’ve owned Chryslers since my first car, a Jeep Cherokee. Love them. Sick to my stomach how I’m being handled.
Curious if you have any recommendations, thanks fellas.
Recently I had an engine failure in my 2020 Ram 1500 3.0L ED. Driving home from work, low oil pressure light, clank and knocking noises, into limp mode.
Had truck towed to nearest dealership (who I had an oil change scheduled with later that week after I was told they were booked out, so I had to wait two weeks after change oil indicator light turned on). They told me it has complete engine failure and that I ran the truck out of oil. I have a video of oil pouring out of engine at time of incident. This was Dec 16th, 2023.
I was later notified via text, not even a phone call by the dealership that they would not be able to open warranty case and that I would have to contact Chrysler cares rep to open a case.
Fast forward to now, Feb 1st, 2024, after almost 7 weeks of trying to contact and back and forth between dealer and case manager, again I was notified via text (not a phone call) that the warranty claim was denied due to maintenance record not being under 10,000 miles on oil changes. All were done under 10.6k miles. I’ve always followed the change oil indicator light and booked appointment as soon as possible (all at ram dealerships). In fact, my first oil changes were done in 5k intervals when I was told by the service tech at dealership that I was doing them too soon and to just follow the change oil indicator on my dash. Nothing on previous visits has been noted in maintenance record as far as any issues.
I was quoted over 21k for a new engine. My vehicle has 56k miles on it total.
To this day they say they don’t “exactly” know went wrong and are chalking it up as my issue due to maintenance records. They won’t open the rig up until the warranty rep or I agree to pay and sign off on it. After spending the last 7 weeks going through this process and reading tons of forums, it appears I’m not the only one with this issue. Interesting to me.
I’ve owned Chryslers since my first car, a Jeep Cherokee. Love them. Sick to my stomach how I’m being handled.
Curious if you have any recommendations, thanks fellas.