Warranty issue...

Hootbro · Jun 8, 2016

B-Shot said:
Keep your phone handy and take vids when it happens and call your bank/finance company and insurance company to make them aware of the situation.

Not trying to be argumentative here, but the bank note and insurance company has no bearing on this issue. Until he either gets it resolved through a valid repair or lemon law's it, he is on the hook for whatever payment structure he has in place.

People that walk in with lemons to a dealership and drop the keys off and walk away, learn a legal lesson that will cost them money if the own a note against said vehicle.

ghost0623 · Jun 8, 2016

arod412 said:
Any chance if it pops up, take it to a auto store to read that code or even get that code number?

I'm saying that so you can have actual evidence from an outside source saying that it's throwing this specific code...so they just can't clear it, and say they didn't see anything.

I would completely blow up on a manager about it...especially if it's in regards to the brakes...so if something happens, and God forbids that the brakes completely stop working, you have proof that they didn't do anythong.

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This is email from ram VHR program they sent. And I have video showing warning sign
I don't know what else I can do to prove I have serious problem

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R/T_Fire · Jun 8, 2016

I'm curious as to the cause, if its a sensor or something else and I'm curious if my issue I was having that hasn't happened in a while is the same or related.

a while back I would get my ABS light to come on and my truck would not go anywhere and throttle wasn't responsive... I could floor it and nothing. It was very intermittent. I have never chased the issue down other than research on the net but haven't found a definitive answer.

While at the dealer this last time on unrelated but may be related issue, the service manager thinks its a wire harness issue causing the ABS system to fault and sometimes loosing wheel speed and sending the ECM into confusion mode. Since it cannot detect or confirm vehicle speed it cant adjust the engine accordingly and limits throttle to not damage parts.

I'm curious if this is something similar to yours but not sure since I assume you have the 8 speed. Might be a place to start...

I really wish dealerships had a data base of issues that could be searched by other dealerships to help diagnose and solve brand issues and not waste a lot of time and money on both ends for repairs and warranty items and also help the industry grow and be better with repairs. This might already exist, maybe???

ghost0623 · Jun 8, 2016

Hootbro said:
Not trying to be argumentative here, but the bank note and insurance company has no bearing on this issue. Until he either gets it resolved through a valid repair or lemon law's it, he is on the hook for whatever payment structure he has in place.

People that walk in with lemons to a dealership and drop the keys off and walk away, learn a legal lesson that will cost them money if the own a note against said vehicle.

I agree with everything you mentioned which is why I am going back to dealer one more time to document I tried everything on my part then getting a lawyer to handle it professionally. Learned my lesson when I was younger that most salesmen don't have decency or common sense

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ghost0623 · Jun 8, 2016

R/T_Fire said:
I'm curious as to the cause, if its a sensor or something else and I'm curious if my issue I was having that hasn't happened in a while is the same or related.

a while back I would get my ABS light to come on and my truck would not go anywhere and throttle wasn't responsive... I could floor it and nothing. It was very intermittent. I have never chased the issue down other than research on the net but haven't found a definitive answer.

While at the dealer this last time on unrelated but may be related issue, the service manager thinks its a wire harness issue causing the ABS system to fault and sometimes loosing wheel speed and sending the ECM into confusion mode. Since it cannot detect or confirm vehicle speed it cant adjust the engine accordingly and limits throttle to not damage parts.

I'm curious if this is something similar to yours but not sure since I assume you have the 8 speed. Might be a place to start...

I really wish dealerships had a data base of issues that could be searched by other dealerships to help diagnose and solve brand issues and not waste a lot of time and money on both ends for repairs and warranty items and also help the industry grow and be better with repairs. This might already exist, maybe???

I told them about what I was able to find on Internet. But they can't go by my input. They did reach out to Chrysler but with no luck

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Hootbro · Jun 8, 2016

R/T_Fire said:
.................

I really wish dealerships had a data base of issues that could be searched by other dealerships to help diagnose and solve brand issues and not waste a lot of time and money on both ends for repairs and warranty items and also help the industry grow and be better with repairs. This might already exist, maybe???

I think that is what their "Star Case" system is for somewhat. They document to the FCA what the issue is and FCA is suppose to send them guidance based on past repair history or detailed engineering level information.

I think the main issue is warranty compensation to the dealership and it hinders independent thinking and action on the dealerships part as they may not get compensated for not doing a "approved" repair or replacement.

Independent shops have subscription services to companies like Mitchel's and Alldata that will provide database tips and hints of other repair shops fixes for like problems. This of course does not fit into the dealership process model for warranty work though.

Hootbro · Jun 8, 2016

ghost0623 said:
I agree with everything you mentioned which is why I am going back to dealer one more time to document I tried everything on my part then getting a lawyer to handle it professionally. Learned my lesson when I was younger that most salesmen don't have decency or common sense

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Just a bit of advice, do not mention "Lemon Law" in any way shape or form while trying the get the dealership to do anything. Once they hear those words, they will literally stop work and give the vehicle back to you and not do anything until FCA tells them how to proceed.

R/T_Fire · Jun 8, 2016

ghost0623 said:
I told them about what I was able to find on Internet. But they can't go by my input. They did reach out to Chrysler but with no luck

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It sucks when the customer knows more than the service writer or the service writers hands are tied by FCA policy to where they can't give true service and instead charge $$$ for what is already known, or a place to start... The consumer is paying for the time either way unless it is warranty items which is why FCA doesn't want to spend the service hours....
This crap is what makes Ram owners go buy fords.... :roflsquared:

ghost0623 · Jun 8, 2016

B-Shot said:
Keep your phone handy and take vids when it happens and call your bank/finance company and insurance company to make them aware of the situation.

Banks wouldn't care but I am going to file complaint to BBB and consumer reporting agencies

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ghost0623 · Jun 8, 2016

Hootbro said:
Just a bit of advice, do not mention "Lemon Law" in any way shape or form while trying the get the dealership to do anything. Once they hear those words, they will literally stop work and give the vehicle back to you and not do anything until FCA tells them how to proceed.

Thank you. will do!

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Hootbro · Jun 8, 2016

ghost0623 said:
Banks wouldn't care but I am going to file complaint to BBB and consumer reporting agencies

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If the dealership is not a member of the BBB, do not expect much. Even if they are, the BBB has the business interest more at hand than the consumer.

99.99% of consumers only look to the BBB after the fact and not before. So a bad rating hit is not gonna hurt them.

ghost0623 · Jun 8, 2016

R/T_Fire said:
It sucks when the customer knows more than the service writer or the service writers hands are tied by FCA policy to where they can't give true service and instead charge $$$ for what is already known, or a place to start... The consumer is paying for the time either way unless it is warranty items which is why FCA doesn't want to spend the service hours....

This crap is what makes Ram owners go buy fords....

I really can't find better capability than power wagon but I need reliability more than capability

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R/T_Fire · Jun 8, 2016

ghost0623 said:
I really can't find better capability than power wagon but I need reliability more than capability

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Oh I didn't mean go buy something different... all have their issues, just sucks some of them are harder to get serviced than others... I haven't had the greatest of luck with my R/T but its still not bad or to the point that I will get rid of it, mostly cause the repairs didn't come out of pocket. but all in all I still love the truck and will buy another, I just wish FCA would get their **** together or who ever buys this company cause it seems no matter who is in charge it gets ran into the ground.

The only positive change was when Mercedes bought it but later dumped it for reasons I'm sure the public will truely never know.

I hope it gets figured out, but you can also loose your ass on a lemon law'd vehicle too cause it depends on mileage of the vehicle and such and vale is determined from a lot of factors. We have a guy on the Dept going through it with his F450. he is a welder so when his truck is down he looses money but on the lemon law he is loosing about 12k due to the 20k he put down and calculated cost and such that comes into play.

R/T_Fire · Jun 8, 2016

Hootbro said:
I think that is what their "Star Case" system is for somewhat. They document to the FCA what the issue is and FCA is suppose to send them guidance based on past repair history or detailed engineering level information.

I think the main issue is warranty compensation to the dealership and it hinders independent thinking and action on the dealerships part as they may not get compensated for not doing a "approved" repair or replacement.

Independent shops have subscription services to companies like Mitchel's and Alldata that will provide database tips and hints of other repair shops fixes for like problems. This of course does not fit into the dealership process model for warranty work though.

Good to know, but kinda sounds like FCA micro manages it and removes the ability from the mechanics and service writers in the trenches with direct customer contact the ability to provide true service.

This kinda goes back to the old saying of we cant afford to do it right the first time but we can the 2nd, 3rd etc etc... I think if Car companies would do a little better job or R&D and engineering and sourcing better parts from manufacturers a lot of these service dept nightmares would not happen as often. But who am I to tell a car company how to operate.. I just desgin hospitals, grow rice and put out fires...

ghost0623 · Jun 8, 2016

R/T_Fire said:
Oh I didn't mean go buy something different... all have their issues, just sucks some of them are harder to get serviced than others... I haven't had the greatest of luck with my R/T but its still not bad or to the point that I will get rid of it, mostly cause the repairs didn't come out of pocket. but all in all I still love the truck and will buy another, I just wish FCA would get their **** together or who ever buys this company cause it seems no matter who is in charge it gets ran into the ground.

The only positive change was when Mercedes bought it but later dumped it for reasons I'm sure the public will truely never know.

I hope it gets figured out, but you can also loose your ass on a lemon law'd vehicle too cause it depends on mileage of the vehicle and such and vale is determined from a lot of factors. We have a guy on the Dept going through it with his F450. he is a welder so when his truck is down he looses money but on the lemon law he is loosing about 12k due to the 20k he put down and calculated cost and such that comes into play.

Didn't realize about revaluing of vehicle. Thank you. If it goes down to lemon law stuff I don't think I will get another Ram unfortunately

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Hootbro · Jun 8, 2016

R/T_Fire said:
Good to know, but kinda sounds like FCA micro manages it and removes the ability from the mechanics and service writers in the trenches with direct customer contact the ability to provide true service.

This kinda goes back to the old saying of we cant afford to do it right the first time but we can the 2nd, 3rd etc etc... I think if Car companies would do a little better job or R&D and engineering and sourcing better parts from manufacturers a lot of these service dept nightmares would not happen as often. But who am I to tell a car company how to operate.. I just desgin hospitals, grow rice and put out fires...

Yeah, it is what it is. I know if it was out of warranty and on the customer dime, they would be balls deep into looking at it if they actually have a good troubleshooter tech on staff.

You would be surprised though that many dealerships actually will shop something like this out to another independent shop or have a local contractor mobile technician come in and dive it if out of warranty.

The warranty process is 75% of the problem here in my opinion.

R/T_Fire · Jun 8, 2016

I'm not 100% sure on how it works, its was how he was describing it and explained it. it was complicated. Don't take my recount of it being exactly how it goes 100% cause I may have some stuff off but I definitely remember mileage being a devalue factor

R/T_Fire · Jun 8, 2016

Hootbro said:
The warranty process is 75% of the problem here in my opinion.

100% agree.... Cant solve a problem if you don't spend anytime to find out what the problem is

Pull Ya · Jun 8, 2016

Just curious---was the site RamCare specialist able to help you out at all, or did you talk to him/her?
Jay

Rustycowl69 · Jun 8, 2016

ghost0623 said:
Banks wouldn't care but I am going to file complaint to BBB and consumer reporting agencies

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If my experience with the BBB is any indication of how that organization works, it will be a huge waste of time. My story is real long, but it is easily summed up as "he said, she said", nothing solved.

Warranty issue...

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