Hello!
I have a 2011 Ram 1500 with the RHB Uconnect system (the Alpine factory setup). I have made no modifications to the vehicle in any way and as far as I can tell, everything on the truck appears to be stock (I'm the second owner).
I paired my Samsung Galaxy S2 to the system and have been using it without issue for several months now. This includes phone calls and streaming Bluetooth music. Last week I got the Galaxy S3 to replace my existing device and I used the Uconnect voice prompts to list the paired devices and then delete all devices.
Immediately after deleting the paired device (there was only 1), the hands free portion of the Uconnect system stopped working. When I press the call button or voice button (whatever they're called, lol), the normal beep I would hear to say a command doesn't sound.
Some information:
-The USB outlet in the dash has nothing plugged in
-The DVD/CD drive is empty, no disc
-The Navigation has not been updated since it left the factory ($150 to update it)
-I checked the last 8 of my VIN and the Uconnect website states there are no updates available
-Application software is 23.04.41
-Audio CPU is 021511
-System is 0203
What I've learned/done so far:
-There are two separate fuses for my audio/hands free system; a 30a for the radio itself and a 15a for the hands free portion. I pulled them in every combination imaginable with time between tries to try and get the system to reset. I also pulled fuses with every combination imaginable while connecting and disconnecting the battery for different lengths of time (no battery, 30a fuse, connect the battery, disconnect, add the 15a fuse, connect the battery, etc [it took hours]). Finally, I pulled both fuses and disconnected the battery over night and nothing changed.
-When I have the truck ignition on or running with the 30a fuse for the radio in place but the 15a fuse for the hands free system removed and I press the voice command button, the message "Uconnect hands free is not available" or a message with similar verbiage appears. Re-inserting the fuse and pressing the voice command button does nothing and no message appears.
-I read somewhere that some Uconnect system could be reset by holding the climate control buttons to gain access to some kind of engineering menu. I have no idea if this applied to my hardware but I tried anyways, no menu ever appeared.
-I took the truck to the dealership and they had no idea what to do but I do have an appointment on Monday to have the hands free module replaced as that's their best guess.
I'd prefer not to give the truck up to the dealership because I'm not confident they know how to fix the issue other than throwing hardware at it. Also, to do so, I'm afraid some kid that gets paid $10/hr is going to climb in there and start pulling the dash apart while breaking all the tabs off, etc, so I'd like to fix this on my own.
Here are some pictures of my unit and a short video showing I have the voice buttons but they don't work anymore:
https://picasaweb.google.com/106793397775269753444/UconnectIssues?authkey=Gv1sRgCLSZ9M_QlNrVPQ#
Any ideas?
Thanks for any help in advance, I appreciate it!
--Joel
I have a 2011 Ram 1500 with the RHB Uconnect system (the Alpine factory setup). I have made no modifications to the vehicle in any way and as far as I can tell, everything on the truck appears to be stock (I'm the second owner).
I paired my Samsung Galaxy S2 to the system and have been using it without issue for several months now. This includes phone calls and streaming Bluetooth music. Last week I got the Galaxy S3 to replace my existing device and I used the Uconnect voice prompts to list the paired devices and then delete all devices.
Immediately after deleting the paired device (there was only 1), the hands free portion of the Uconnect system stopped working. When I press the call button or voice button (whatever they're called, lol), the normal beep I would hear to say a command doesn't sound.
Some information:
-The USB outlet in the dash has nothing plugged in
-The DVD/CD drive is empty, no disc
-The Navigation has not been updated since it left the factory ($150 to update it)
-I checked the last 8 of my VIN and the Uconnect website states there are no updates available
-Application software is 23.04.41
-Audio CPU is 021511
-System is 0203
What I've learned/done so far:
-There are two separate fuses for my audio/hands free system; a 30a for the radio itself and a 15a for the hands free portion. I pulled them in every combination imaginable with time between tries to try and get the system to reset. I also pulled fuses with every combination imaginable while connecting and disconnecting the battery for different lengths of time (no battery, 30a fuse, connect the battery, disconnect, add the 15a fuse, connect the battery, etc [it took hours]). Finally, I pulled both fuses and disconnected the battery over night and nothing changed.
-When I have the truck ignition on or running with the 30a fuse for the radio in place but the 15a fuse for the hands free system removed and I press the voice command button, the message "Uconnect hands free is not available" or a message with similar verbiage appears. Re-inserting the fuse and pressing the voice command button does nothing and no message appears.
-I read somewhere that some Uconnect system could be reset by holding the climate control buttons to gain access to some kind of engineering menu. I have no idea if this applied to my hardware but I tried anyways, no menu ever appeared.
-I took the truck to the dealership and they had no idea what to do but I do have an appointment on Monday to have the hands free module replaced as that's their best guess.
I'd prefer not to give the truck up to the dealership because I'm not confident they know how to fix the issue other than throwing hardware at it. Also, to do so, I'm afraid some kid that gets paid $10/hr is going to climb in there and start pulling the dash apart while breaking all the tabs off, etc, so I'd like to fix this on my own.
Here are some pictures of my unit and a short video showing I have the voice buttons but they don't work anymore:
https://picasaweb.google.com/106793397775269753444/UconnectIssues?authkey=Gv1sRgCLSZ9M_QlNrVPQ#
Any ideas?
Thanks for any help in advance, I appreciate it!
--Joel
