oldwoofie
Junior Member
- Joined
- Sep 24, 2023
- Posts
- 5
- Reaction score
- 0
- Location
- Petersburg, IL
- Ram Year
- 2022
- Engine
- Hemi e-torgue
I purchased my 2022 Ram Laramie pickup on February 23, 2022. The truck was loaded with extras and listed for $62,000+.
The first attempt to do a hands-free dial of a phone number via the phone symbol on the steering wheel, resulted in a screen showing the phone connected but no dial tone or command request. After trying several different approaches to the problem, I took the truck to the dealer to see if they could fix it, in early March 2022. Several techs looked at the problem and even the sales manager tried to resolve the issue. They finally decided it needed a software upgrade that was not available as yet. Never heard back so in January 2023 I went in for a software upgrade that they thought would fix the problem.
The problem continued to be there. I went back in a couple of days later and explained that the upgrade did not fix the problem. When I went back to pick up my truck the tech wanted to speak to me. He explained that the software that I needed (connected services) to make the button on the steering wheel work had been deleted at the factory with no explanation as to why. He showed me the vehicle build paperwork and it shows the software as being deleted
The solution was to use Google speak on my phone after pushing the middle button on the steering wheel just below the phone symbol. Then speak the number I wanted and the phone via the radio should work fine. They had tested it and were able to use it with their phone.
When I tried this, I had to confirm the number on my phone which is another step of looking away from the road. Not an acceptable solution. Nothing in the discussion of buying the truck or during the4 closing was this mentioned. The sale person at the dealership was unaware of it as well. I feel this was an issue that should have been revealed when the truck was sold.
I bought truck in good faith that all the features of the Laramie mold were included. I contact Mopar customer service today and was told that feature did not come with that truck.
Looking to see if any other Ram owner has this issue and maybe get some resolution if enough owners can get together.
The first attempt to do a hands-free dial of a phone number via the phone symbol on the steering wheel, resulted in a screen showing the phone connected but no dial tone or command request. After trying several different approaches to the problem, I took the truck to the dealer to see if they could fix it, in early March 2022. Several techs looked at the problem and even the sales manager tried to resolve the issue. They finally decided it needed a software upgrade that was not available as yet. Never heard back so in January 2023 I went in for a software upgrade that they thought would fix the problem.
The problem continued to be there. I went back in a couple of days later and explained that the upgrade did not fix the problem. When I went back to pick up my truck the tech wanted to speak to me. He explained that the software that I needed (connected services) to make the button on the steering wheel work had been deleted at the factory with no explanation as to why. He showed me the vehicle build paperwork and it shows the software as being deleted
The solution was to use Google speak on my phone after pushing the middle button on the steering wheel just below the phone symbol. Then speak the number I wanted and the phone via the radio should work fine. They had tested it and were able to use it with their phone.
When I tried this, I had to confirm the number on my phone which is another step of looking away from the road. Not an acceptable solution. Nothing in the discussion of buying the truck or during the4 closing was this mentioned. The sale person at the dealership was unaware of it as well. I feel this was an issue that should have been revealed when the truck was sold.
I bought truck in good faith that all the features of the Laramie mold were included. I contact Mopar customer service today and was told that feature did not come with that truck.
Looking to see if any other Ram owner has this issue and maybe get some resolution if enough owners can get together.