Frosty415
Senior Member
So I waited a week for my bils to come in. Got home tonight. Taking them out of the box. First one...perfect. On to the second. Top thread is all rusty, Allen head looks marred, and the washer is missing. I know i didnt lose it...noticed it was missing before openong the bag. Call customer service. They say I need the washer from that kit and I can't just buy another one. No good reason why. No explanation as to why the shock looks rough. And they won't send me a new washer. I need to contact the place I ordered them, file a claim to exchange it and wait a week or more for a new one to come. Was super pumped to install these tomorrow since it's the only day I have time to do it for awhile. Now I can't. All I hear is about how everyone has bilsteins and they're awesome. I'm pretty disappointed at this point. What would you do at this point?? Just go buy an exact same high strength washer and run It even though youre pretty sure it's been used?? Suck it up and wait a few weeks?? Anyone else have these issues??