shibby927
Senior Member
- Joined
- Feb 18, 2012
- Posts
- 1,677
- Reaction score
- 423
- Location
- The Great State of Iowa
- Ram Year
- 2021
- Engine
- 5.7L Hemi
Well back at about 5,000 miles or so I noticed that my brakes were starting to squeel. At first I figured that I had put miles on quickly and perhaps they just were a little glazed or needed more broken in but the problem has gotten worse over time. Last month I took the truck in for an oil change at my dealership (Dewey Dodge Chrysler Jeep of Ankeny, IA) and finally decided to make mention of the problem. I told the service advisor Derrick Frost that the brakes were squeeling mainly at lower speeds, when coming to a stop, or when the brakes were lighly applied. He informed me that I would have to "Live with it" and that the squeeling was likely just caused by glazing and that such things could happen with the cold weather, road salt, etc.... He told me to fix it they would likely have to turn the rotors and scuff the pads and that that would effect the life of the parts. I blew it off and again figured that maybe it would go away.
This month I noticed it was even more frequent, louder, and therefore more annoying. So I emailed the head of service Mark Kavaya about the issue. Mr. Kavaya was very polite and helpful in the matter and immediately set up a date with me for them to check the brakes. I brought it in on March 9th and gave it to them for the day. They call me in the afternoon and tell me it's ready. They didn't charge me anything but they did give me the invoice with the description of what they did to remedy the problem. It reads as follows:
"CUSTOMER STATES HAS BRAKE NOISE SEEMS TO COME FROM FRONT AND REAR. SEE MARK AFTER DIAG FOUND THAT THERE WAS GLAZE ON REAR ROTORS AND SCUFFED PADS. TURNED ALL ROTORS. FRONTS AND REARS. SCUFFED UP PADS ON FRONT AND REAR. REAR ROTORS HAD SIGNS OF GLAZE ON THEM. CLEANED BOTH ROTORS AND PADS ON FRONT AND REAR. ROAD TESTED VEHICLE NO NOISE HEARD WHEN BACKING UP OR NO VIBRATION AT HIGHWAY SPEED."
I took my truck home and the problem seemed to be gone. However it slowly began again and now is becoming more frequent. Since the issue has redeveloped I decided to email RAM Customer Assistance about the issue. Today I received a phone call. The woman I spoke to informed me that they had emailed Mark Kavaya the Head of Service at Dewey and that they expected a response from him sometime during the day (The 27th) and that they would call me in the morning on the 28th.
So needless to say I'm frustrated with the whole situation. My 2006 Dakota was driven to Colorado and Wyoming on the same set of brakes through the mountains and the brakes lasted me about 60k miles and didn't squeek until they really needed replaced. This tells me the quality of the brake parts on these new RAMs is not very good quality. I'm sitting at a little over 16k miles now and there is no reason the brakes should be squeeling so much. It's rather embarrassing when you are at a drive thru or when you pull up next to some d-bag in a new Ford and then you get that nice high pitched squeel.
Hoping for new brakes though I don't know that I want their crap quality ones again.
This month I noticed it was even more frequent, louder, and therefore more annoying. So I emailed the head of service Mark Kavaya about the issue. Mr. Kavaya was very polite and helpful in the matter and immediately set up a date with me for them to check the brakes. I brought it in on March 9th and gave it to them for the day. They call me in the afternoon and tell me it's ready. They didn't charge me anything but they did give me the invoice with the description of what they did to remedy the problem. It reads as follows:
"CUSTOMER STATES HAS BRAKE NOISE SEEMS TO COME FROM FRONT AND REAR. SEE MARK AFTER DIAG FOUND THAT THERE WAS GLAZE ON REAR ROTORS AND SCUFFED PADS. TURNED ALL ROTORS. FRONTS AND REARS. SCUFFED UP PADS ON FRONT AND REAR. REAR ROTORS HAD SIGNS OF GLAZE ON THEM. CLEANED BOTH ROTORS AND PADS ON FRONT AND REAR. ROAD TESTED VEHICLE NO NOISE HEARD WHEN BACKING UP OR NO VIBRATION AT HIGHWAY SPEED."
I took my truck home and the problem seemed to be gone. However it slowly began again and now is becoming more frequent. Since the issue has redeveloped I decided to email RAM Customer Assistance about the issue. Today I received a phone call. The woman I spoke to informed me that they had emailed Mark Kavaya the Head of Service at Dewey and that they expected a response from him sometime during the day (The 27th) and that they would call me in the morning on the 28th.
So needless to say I'm frustrated with the whole situation. My 2006 Dakota was driven to Colorado and Wyoming on the same set of brakes through the mountains and the brakes lasted me about 60k miles and didn't squeek until they really needed replaced. This tells me the quality of the brake parts on these new RAMs is not very good quality. I'm sitting at a little over 16k miles now and there is no reason the brakes should be squeeling so much. It's rather embarrassing when you are at a drive thru or when you pull up next to some d-bag in a new Ford and then you get that nice high pitched squeel.
Hoping for new brakes though I don't know that I want their crap quality ones again.
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