CP4 Fuel System Failure - 14+ Weeks to repair Disabled Truck - Ram Doesn't Care!

[MurderedOut]

On 08/02/2022 My 2020 RAM 3500 LIMITED failed during travel in an intersection in the DFW area. I was not certain how to deal with this as I felt this is a fairly new truck and should not have just died in the middle of the street with only 20 months of use and 31k miles.
Immediately I called a tow company to have the vehicle moved to the nearest dealership. After evaluation, the dealership informed me it was a fuel pump system failure (HPFP) in conjunction with a manufacturer recall (Y78). The entire fuel system failed and must be replaced, parts will take some time, making no promises says the service department.

Generally, the truck is under warranty and I was not worried. However, that changed when the service department informed me the truck will not be repaired or returned to me for 12-14 weeks (minimum), waiting on parts.
What am I supposed to do? (buy another truck?) or just sit at home and wait for RAM to issue the parts to repair this truck all the while the warranty and related services run out and the truck depreciates.

The service advisor said RAM is only releasing minimal parts and it will take approximately 14 weeks to get parts in, possibly much longer! I asked for a loaner vehicle and reimbursement for my towing expenses. No loaner vehicles are available for this extensive of a repair even under warranty and towing is at my expense (no BS here, not kidding, RAM does not give a hoot about my issue or yours for that matter).

Summing it up, my truck is now no longer in my possession, the truck is completely disabled at the dealer lot and I am required to make $1400/month payments on the $90,000 truck while the vehicle continues to depreciate in value and suffers for lack of proper and regular care while sitting on the dealer lot.

I travel frequently towing a large 5th wheel, I will never depend on RAM again as this could have been worse stranded on the side of some Interstate with no support from RAM Customer Care or their so called warranty specialist. Can anyone imagine paying this kind of money for a truck to have it fail and have the dealer tell you 14+ weeks for parts!

Today is 08/22/2022 and nothing has changed. I have a truck that is under warranty, repairing the vehicle within a reasonable time would have been acceptable, especially since I would anticipate a loaner vehicle noting the truck is under warranty.
Nothing. No repair, no loaner and no re-imbursements.

I purchased a brand new truck for reliability and stability and had always considered Dodge RAM as the leading choice. After this issue, I certainly will trade this truck for a different brand as I have lost total faith and trust in the "Ram Cares" department.
This is a new vehicle under warranty and only 31k miles on it since purchase 20 months ago and I am now stuck making payments on a truck that is either a total loss or will have been the result of considerable damage after several months of waiting to have this vehicle returned to my possession in working order. Very disappointed with Dodge Ram and the dealership handling this repair.

The HPFP is a problem for all 2019 and 2020 trucks. Any person living in Texas will experience the worse customer care, unless you consider 14 weeks minimum a reasonable time to fix a fairly new RAM truck.

 

[HEMIMANN]

It is for any truck that uses the Bosch CP4.x fuel pump, which is all of them to my knowledge, since it was released. It is not just 'Ram'.

Bosch hosed up the entire diesel market. Even the little 3.0 VM Italian 'Ecodiesel" is impacted. I'm sorry that doesn't improve your information - but you should know the entire market is disrupted - Ford, GM, you name it.

 

[star_deceiver]

I wish you luck with your continuing debt and your faith that the new Powerstroke or Duramax won’t give you the exact same problems. Also, Google warranties that will give you a loaner and insurance that has limited depreciation due to warrantable issues when your new ride inevitably ends up back in the shop.

 

[Black1500Ram]

I’m pretty sure there’s a class action suit and a NHTSA investigation going on for the cp4 pump.

Sorry for your troubles. Have you talked to your insurance if they might provide you a rental?

 

[BossHogg]

I feel your frustration, I would be livid in your position. I think your best solution is to contact RAM and ask for an expedite on parts for your truck, keep your emotions at bay and approach the subject from a business facet. If you search any vehicle brand, you are going to find the same complaints of folks waiting for repair because of "no parts". It isn't a brand problem, it is a supplier problem.

Every brand has the same number one goal, customer satisfaction, they don't want this parts issue any more than you or the rest of us do.

 

[mtnrider]

I’m pretty sure there’s a class action suit and a NHTSA investigation going on for the cp4 pump.

Investigation is already complete and there is a recall in place, the problem is part supply just like everything else in the world right now.

 

[tjfdesmo]

Ford still uses the CP4. The L5P Duramax came along in '17(?) and has a Denso system. From '11-'16 they ran the CP4.

 

[rumblebee4695]

In 2018 the rear end went out in our 2017 Ram 5500. Took it to Ram dealer for repair, month later, no repair, said they could not get the parts. My husband called another dealer, they had the part in their shop and truck was fixed 3 days later. Chrysler called and asked if we were happy with the service, my husband complained that it was over a month for repairs and he could not use the truck. Chrysler refunded our truck payment for that month. Might be worth a call to them.
So sorry to hear all the trouble you have gone through with your Ram.

 

[mtnrider]

My guess is the OP probably needs the complete fuel system replaced (not uncommon when the cp4 fails) so it's more then just "a" part.`

I'm going to go out on a limb though and say we won't hear back. Pretty common for these type posts.

.

 

[grizzstang]

Ford still uses the CP4. The L5P Duramax came along in '17(?) and has a Denso system. From '11-'16 they ran the CP4.

I believe this is correct. My brother is a Chevy die hard and had is 2013 GMC 3/4 diesel deleted and paid extra to the have the CP4 garbage removed and put in the CP3. He mentioned Chevy left the CP4 system behind on the newer trucks too.

 

[Steve White]

Just letting you know that when something like this happens, the dealership cannot just order the same parts from the catalog, they are in fact ordering a recall part kit that has to be billed to the repair order or the entire claim will be denied and they will be charged back for the repair. I work for the dealer so i know how frustrating it is when they say it will take time for the parts. I had been waiting for a transmission for a wrangler since the beginning of May and they are promasters out there that have been sitting since last year still waiting on the same things.

Now as for the recall part kits, The parts all come from different suppliers, ie the injectors come from cummins, or bosch, whoever makes them for it. The fuel tanks come from another supplier, fuel filter housings from somewhere else and so on and so forth. Now these kits can be held up because of one specific part or seveal. Once all the suppliers have shipped the parts and then it call gets put into the kit and then shipped to the Chrysler warehouse, which takes about a week or so, and the is sent to the next warehouse where it is then shipped to the dealer. This can all take some time to all come together or it can happen within a few days.

Alot of the tech's in the shop are just as frustrated as you are cause sometimes we have vehicles torn down on the rack that we need to use and cant because we are waiting on parts. Their have been numerous issues since covid and all this other crap thats been going on in this world today that screwed up everything. Most of the time it is the simplest things holding up the biggest part of any job.

This part is taken straight from the recall instructions we get when a vehicle comes in for a recall:

If the vehicle is brought to the dealer not running, the technician will follow the current diagnostic procedure to determine if there was an HPFP failure. If HPFP failure was determined, replacement of both the HPFP and tank assembly(s) is required, including fuel system cleaning. Tank assemblies are complete, production style units with pump module and tank.

Im not going to post the whole document cause i dont want to clog up this thread cause its not what its about. Just trying to help you realize what we are also dealing with at the dealer. There are a lot of dealerships that will do anything we can to get your truck back to you and there are some that just dont care about the customer. I am at a shop where we will do whatever we can to get the customer back on the road in a timely manner that we can control. But as far as the recall stuff goes the dealerships hands are tied and they have to wait for the recall parts to come in cause they do not want to eat a $10,000 repair on your truck or anything for that matter.

I hope this helps to explain the situation better as I am one that does anything I can within my control to help when it comes to getting people back on the road and making money or just traveling in general.

 

[crash68]

After this issue, I certainly will trade this truck for a different brand as I have lost total faith and trust in the "Ram Cares" department.

There's members on this forum that have said the same thing about Ford and Chevy and switched to Ram.
Parts for everything are back logged, there a member on another forum that was told at least 2 months for fuel system rebuild due to gasoline contamination. Gasoline was pumped into the stations main tank by mistake, the station's insurance is picking up the tab.

Even the little 3.0 VM Italian 'Ecodiesel" is impacted.

Funny part is it's just the DS body EcoDiesel trucks that have the CP4.2 recall even though the DT body trucks use the same pump. The EcoDiesel platform HPFP failure rate is under 1%, but unfortunately just due to the Bosch CP4 name everyone thinks the sky is falling.

 

[Scottly]

Summing it up, my truck is now no longer in my possession, the truck is completely disabled at the dealer lot and I am required to make $1400/month payments on the $90,000 truck while the vehicle continues to depreciate in value and suffers for lack of proper and regular care while sitting on the dealer lot.

Summing it up: Your depreciation occurred the moment you drove it off the lot, and before you bought it, it sat on that lot "suffering from lack of proper and regular care" until they cleaned it up and sold it to someone who couldn't afford it...72mo payments and $90K?? People do that?

Your truck broke, you can blame Bosch for that(so can Chevy owners), that sucks and I feel bad for you...

You got a warranty...You truck will get fixed. PS: By the time you pay it off, it'll be worth nothing, and that is not the result of a 12-week dealer visit.

 

[crash68]

PS: By the time you pay it off, it'll be worth nothing,

I highly doubt that. A five year old Cummins even if with +200K miles will be worth a lot more than it's gas counterpart.

 

[Scottly]

I highly doubt that. A five year old Cummins even if with +200K miles will be worth a lot more than it's gas counterpart.

More than gas? Absolutely. Worth nothing? I was exaggerating. Reality? Used your criteria, best guess at what he owns based on what he said and backed up 6 years, the term of his loan...See pic...His 12 weeks on the lot sure as hell isn't responsible for 77% decrease in value over the term of his 72mo loan.

 

[Steve White]

Im sorry but if your going to worry about a truck depreciating then you shouldnt of bought new and bought one that already depreciated thats a few years older. Just so everyone knows, THE ONLY INTERCHANGABLE PART BETWEEN THE OLD 6.7 AND THENEW ONE IN THE 19 AND UP TRUCK IS THE VALVE COVER!!! ALL INTERNALS ARE COMPLETELY DIFFERENT!! With that said they may look the same but they are not in the least. anyway, I looked and the parts are suppose to be out mid to late september for the recall.

 

[Ron Boggio]

On 08/02/2022 My 2020 RAM 3500 LIMITED failed during travel in an intersection in the DFW area. I was not certain how to deal with this as I felt this is a fairly new truck and should not have just died in the middle of the street with only 20 months of use and 31k miles.
Immediately I called a tow company to have the vehicle moved to the nearest dealership. After evaluation, the dealership informed me it was a fuel pump system failure (HPFP) in conjunction with a manufacturer recall (Y78). The entire fuel system failed and must be replaced, parts will take some time, making no promises says the service department.

Generally, the truck is under warranty and I was not worried. However, that changed when the service department informed me the truck will not be repaired or returned to me for 12-14 weeks (minimum), waiting on parts.
What am I supposed to do? (buy another truck?) or just sit at home and wait for RAM to issue the parts to repair this truck all the while the warranty and related services run out and the truck depreciates.

The service advisor said RAM is only releasing minimal parts and it will take approximately 14 weeks to get parts in, possibly much longer! I asked for a loaner vehicle and reimbursement for my towing expenses. No loaner vehicles are available for this extensive of a repair even under warranty and towing is at my expense (no BS here, not kidding, RAM does not give a hoot about my issue or yours for that matter).

Summing it up, my truck is now no longer in my possession, the truck is completely disabled at the dealer lot and I am required to make $1400/month payments on the $90,000 truck while the vehicle continues to depreciate in value and suffers for lack of proper and regular care while sitting on the dealer lot.

I travel frequently towing a large 5th wheel, I will never depend on RAM again as this could have been worse stranded on the side of some Interstate with no support from RAM Customer Care or their so called warranty specialist. Can anyone imagine paying this kind of money for a truck to have it fail and have the dealer tell you 14+ weeks for parts!

Today is 08/22/2022 and nothing has changed. I have a truck that is under warranty, repairing the vehicle within a reasonable time would have been acceptable, especially since I would anticipate a loaner vehicle noting the truck is under warranty.
Nothing. No repair, no loaner and no re-imbursements.

I purchased a brand new truck for reliability and stability and had always considered Dodge RAM as the leading choice. After this issue, I certainly will trade this truck for a different brand as I have lost total faith and trust in the "Ram Cares" department.
This is a new vehicle under warranty and only 31k miles on it since purchase 20 months ago and I am now stuck making payments on a truck that is either a total loss or will have been the result of considerable damage after several months of waiting to have this vehicle returned to my possession in working order. Very disappointed with Dodge Ram and the dealership handling this repair.

The HPFP is a problem for all 2019 and 2020 trucks. Any person living in Texas will experience the worse customer care, unless you consider 14 weeks minimum a reasonable time to fix a fairly new RAM truck.

I purchased a brand new truck for reliability and stability and had always considered Dodge RAM as the leading choice. After this issue, I certainly will trade this truck for a different brand as I have lost total faith and trust in the "Ram Cares" department.
This is a new vehicle under warranty and only 31k miles on it since purchase 20 months ago and I am now stuck making payments on a truck that is either a total loss or will have been the result of considerable damage after several months of waiting to have this vehicle returned to my possession in working order. Very disappointed with Dodge Ram and the dealership handling this repair.

I can empathies with you. The frustration you are feeling is absolutely palpable. This paragraph in your post is very significant. You purchased a new vehicle with a specific "expectation". In reality you didn't buy a new truck per'se, you bought an expectation, that of "reliability and stability". The 90K you spent to fulfill that expectation has not been meet. The vehicle itself is secondary, the fact that you are willing to "trade it" after this is proof positive of that. As you have heard in other post on this thread, parts supply is a global problem. Everyone is in the same boat sort of speak, I am in IT these days, we are having the same issue. We have customers that have bought product i.e. paid for and we have to tell them its 18 months before we can deliver what they bought today. All of us are in the same boat. Everyone wants to scream and point fingers and assign blame. Everyone does. The understanding comes from accepting reality. Is it really that FCA "doesn't care", or Ford or GM for that matter? Could it be the dealer "doesn't care". Could it be FCA has conspired with the dealership to screw their customers? Once you understand you bought an expectation and that expectation has been shattered you can see the, this may not be so much the case. We are all in a global dumpster fire right now, every man woman and child on planet earth. You bought an expectation, that FCA is reliable and has stability, in the middle of what can only be considered a global catastrophe. Now, the impact of the catastrophe has touched you. Your expectation of course was to avoid that, by transferring that expectation to FCA. What's important to understand, the expectation is yours alone, FCA cannot assume it. I can empathies with you, sometimes, reality sucks.

 

[turkeybird56]

OP Reality = life, argh.......... hey, I am just waiting for a new 850 W E FAN for MY 19 RAM. Ordered 1 Feb 2022, I figure may see it in 2025, argh, LOL. Life does suck and worrying to death when expectations not met, argh. If U are alive, well, you and everybody in family in good health, be happy and work the issue, just my very lowly humble opinion. FCA in same supply boat all others are, unfortunately.

 

[Black1500Ram]

Just letting you know that when something like this happens, the dealership cannot just order the same parts from the catalog, they are in fact ordering a recall part kit that has to be billed to the repair order or the entire claim will be denied and they will be charged back for the repair. I work for the dealer so i know how frustrating it is when they say it will take time for the parts. I had been waiting for a transmission for a wrangler since the beginning of May and they are promasters out there that have been sitting since last year still waiting on the same things.

Now as for the recall part kits, The parts all come from different suppliers, ie the injectors come from cummins, or bosch, whoever makes them for it. The fuel tanks come from another supplier, fuel filter housings from somewhere else and so on and so forth. Now these kits can be held up because of one specific part or seveal. Once all the suppliers have shipped the parts and then it call gets put into the kit and then shipped to the Chrysler warehouse, which takes about a week or so, and the is sent to the next warehouse where it is then shipped to the dealer. This can all take some time to all come together or it can happen within a few days.

Alot of the tech's in the shop are just as frustrated as you are cause sometimes we have vehicles torn down on the rack that we need to use and cant because we are waiting on parts. Their have been numerous issues since covid and all this other crap thats been going on in this world today that screwed up everything. Most of the time it is the simplest things holding up the biggest part of any job.

This part is taken straight from the recall instructions we get when a vehicle comes in for a recall:

If the vehicle is brought to the dealer not running, the technician will follow the current diagnostic procedure to determine if there was an HPFP failure. If HPFP failure was determined, replacement of both the HPFP and tank assembly(s) is required, including fuel system cleaning. Tank assemblies are complete, production style units with pump module and tank.

Im not going to post the whole document cause i dont want to clog up this thread cause its not what its about. Just trying to help you realize what we are also dealing with at the dealer. There are a lot of dealerships that will do anything we can to get your truck back to you and there are some that just dont care about the customer. I am at a shop where we will do whatever we can to get the customer back on the road in a timely manner that we can control. But as far as the recall stuff goes the dealerships hands are tied and they have to wait for the recall parts to come in cause they do not want to eat a $10,000 repair on your truck or anything for that matter.

I hope this helps to explain the situation better as I am one that does anything I can within my control to help when it comes to getting people back on the road and making money or just traveling in general.

Hey Steve,

Thanks for the perspective. I feel a consumers’ anger / frustration is with the brand / company as a whole not necessarily the dealer and IMO certainly not at the tech.

The OP bought a truck expecting it to work. I get things happen, but it doesn’t change that now as the consumer / owner, we’re the only one affected by something that’s entirely not our fault. (I’ll stipulate that the Cp4 issue is pretty well known, so I personally wouldn’t have bought a truck with that pump, but again, should that be on the consumer to know? IMO no).

Respectfully, everything you listed that the dealer has to go through isn’t any concern of the consumer. That’s unfair because it lumps the manufacturer and dealer together.

Especially in this situation where he’s without a vehicle for 14 weeks, no loaner offered, is a blatant smack in the face. I get it’s not a luxury brand, but by comparison my BMW dealer won’t let me leave my car for an oil change without offering me a loaner.

So I entirely empathize with the OP. $4200+ in payments (which is smart for cash flow purposes for everyone giving him crap) if it’s a work / business truck plus potentially lost earnings. I’d be raising hell too… businesses buy new trucks for them to work as designed.

/Rant I dislike FCA also lol

 

[Steve White]

I understand what your saying about lost revenue from the truck but look at how many of the ram promaster vans have transmission problems and fed ex and ups have both been without there trucks for up to a year or so waiting on them. They are still waiting as there is no release date or time frame on that.