diablo tuner not talking to PCM anymore

[lovedodge]

have 04 dodge ram hemi. mods are 260 cam, headers, cold air intake, high flow cats, high flow muffler,

I had a few custom tunes in it and everything was fine. other day I decided I wanted to change idle some and it would not do anything. when I got to the menu it would say turn key on do not crank, like always. then it would go back to the main menu no matter what I chose. called techs. no help. told me to send it in. did that twice. still wont talk to my pcm. i can hook up solus scanner to it and read everything i want. like normal. hooked up a SC flashpaq to see if it would read my vin and it did. now that i sent it back to diablo i no longer haave my custom tunes or factory backup. anyone have this happen?

 

[hemidup]

Recently I've been hearing more and more about that same issue. My biggest problem was my truck ended up being dead in the water even after a forced calibration. I have an 05 and was told I either had to send them my pcm and my tuner tool, which btw Diablo told me that it could take up to 30 days for a turn around time, or take it to the dealer to reflash the pcm. So I towed my truck to the dealer, had them reflash the pcm to over write any of the Diablo BS stored in it for $145 and then drove the truck home. I will say that I received very good customer support from them. They answered all my emails and phone calls promptly, just couldn't resolve my issue.