I don't think I can get my unit to dealer mode because I am using the oemautoparts.com bezel so I don't have the buttons.
No you can't access dealer mode without the factory bezel (or reset the radio), so here's the deal...
Your radio pn label indicates it's a 2016 Ra4/vp4-na and your fw shows 15.41.4 (vs the 15.44.4 I pulled previously off the Ram uConnect update site w/valid vin, maybe I have a typo).
You can certainly update to the latest 16.09.09 fw but there is obviously no guarantee you will be able to roll back to 15.41.4 later.
See post 5 for 2016 fw and make sure you verify the md5 of the downloaded file to make sure you don't get a bad D/L.
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