Hemitom
Senior Member
- Joined
- Sep 4, 2011
- Posts
- 611
- Reaction score
- 96
- Ram Year
- 2004
- Engine
- Hemi 5.7
Well here is an update( please understand I'm Venting)
Monday 3/26 called insurance and reported it to them. took truck to body shop to get estimate. wouldn't find out until 3/28 to how much it is going to be to repair it.
3/27 found out that there are 3 companies involved here. the local agency(J.T Good),then the actual company(Peerless Indemnity)..then there is the underwriters(Liberty Mutual).... now I initially called the actual company and they said they were going to handle the claim...OK.
then later that day i get a call from another person(Liberty Mutual) wanting to get the same info that i just told the first person. they say the need me to call another number to set a time up for them to come look at the truck. now I'm at work...they have to work around me...so they set a time for them to look at it.
3/28 they came and looked at the truck..took pictures.the guy was there maybe 10 minutes..he said he will have the info for me in a day or 2. I call body shop back and set an appointment to take truck in for Monday 4/1. and to get rental.
3/29 Liberty Mutual called me and left message on my cell. saying they need me to send a copy of the title to her. no explanation given. it was too late to call back. so called body shop to see what the issue was...left message on voicemail . about this time I'm getting a little worried and pissed.
3/30 Today at work...get 3 messages on phone one from body shop telling me that there was a problem with them working on the truck...another from Liberty wanting me to call her back with a response to what the body shop said. and one from the rental agency confirming my rental car.
called B/S back and he told me that they couldn't work on my truck because the insurance is denying the claim. I was Like WTF!!! so i called Liberty back to find out WTH is going on. she told me that I needed to Fax a copy of the title to her. "so i asked her what for?" and she said after i pressed her for more info. said that her info was telling her that the truck was declared a total loss from the 2008 accident. Again WTF!!! thats why she needed the title.
well just before 5pm on a Friday i had to call the insurance company(Nationwide) the paid to have the truck repaired in 2008 to find out whats going on..they told me that the info was put into archives and needed to be pulled out and would take 5-7 days.
So from what I've found out someone screwed up back in 08 and classified my truck as a total loss. now I hope Carfax doesn't show it.
now i have to fax all kinds of crap to Liberty to straighten all of this crap up just to get my truck repaired!!!
Does anyone have a carfax account that they might run my truck to see what it says???