Parts Dept told me Chrysler said not to upgrade radios? Really?

[Appyfan]

I just took my 2016 1500 with 5.0 radio in for the cruise recall. While there, I stopped in the Parts Dept to get an estimate on upgrading my radio (I have the lifetime Max care warranty, which I thought would cover an upgraded radio as long as it was dealer installed). Anyway, I barely get the words “radio upgrade” out of my mouth, and the parts guy says, “No, no, I’m not doing that. Everything is connected through there-air conditioning, etc. Chrysler told me not to upgrade radios. Sorry if that disappoints you.” I left dumbfounded. Are you trying to tell me that a radio exchange is too complicated for your Techs to handle? And CHRYSLER says that? REALLY??

@ramcares-can you comment on this?

 

[Bryce951]

I just took my 2016 1500 with 5.0 radio in for the cruise recall. While there, I stopped in the Parts Dept to get an estimate on upgrading my radio (I have the lifetime Max care warranty, which I thought would cover an upgraded radio as long as it was dealer installed). Anyway, I barely get the words “radio upgrade” out of my mouth, and the parts guy says, “No, no, I’m not doing that. Everything is connected through there-air conditioning, etc. Chrysler told me not to upgrade radios. Sorry if that disappoints you.” I left dumbfounded. Are you trying to tell me that a radio exchange is too complicated for your Techs to handle? And CHRYSLER says that? REALLY??

Ramcares-can you comment on this?

Good job on getting the max care warranty. My 2014’s radio stopped working after a few years of minimal use. Your thread troubles me as I’m currently looking for a solution. The climate controls might be connected to the housing plate. Others on here have upgraded with no problems though.


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[dav8388]

Not surprising. I had a guy tell me that it is physically impossable to upgrade from an RA1 or RA2 radio to a RA3 or RA4. I explained that it is possible and that many people have done it.

 

[TomT]

Yes, it’s possible. A quick search here should give you some threads of how it went for others.

I would consider finding a different dealer.

Also, to tag @ramcares you need to add the @ symbol.

 

[Appyfan]

Thanks @TomT . I’ll contact the Ram dealer owned by the big guns & see what they say.

 

[Witch]

Metra has new dash kits for Rams

I think PAC also has a kit

 

[baum]

the reasons a dealer wont touch it is the people use a harness created by a 3rd party that is not an authorized chrysler part.

 

[Hootbro]

Dealers for the most part, only like to deal with vehicles "as built" or if the upgrade is an actual MOPAR sold accessory.

 

[Ramit355]

Head unit failed on my 2014 when I had it one year after I got my truck new. Mopar replaced entire head unit and no more issues with it up until I traded it foe a 19 two weeks ago or so..