I Had an issue with the nut under the seat for removing the jack for changing tires. it took me and my kid 3 hrs trying to get it out. There was some kind of gunk on the threads and I had to use vice grips and I tell you you could only move the wing nut so much. I got peeved about it got a hold of Customer care and they responded with a BS so sorry you need to place the jack and other parts some other place in the truck, but where. So I got peeved with their reply and I found the email address for the head honcho, sent him the response and question I had for Customer care along with the case file number. I thought yeah right i wouldn't get a reply, boy was I wrong two days later I got a call from the number two man himself , very apologetic about the response I got from Customer Service and he told me there never had a complaint about that. This fellow agreed with me when I told him are you going to stand in the pouring rain, or freezing winter, or somewhere in the boonies where no one can get to you just to get this stupid nut off to change a tire. The no. 2 man said he would be looking into this and thank you for bringing this to our attention. I don't know if anything was done but it sure ruffled some feathers when you get a hold of corporate office, and explain the issue. Somebodies head I think rolled on this one. So any complaints and you get a ****** response from Customer care go for the big guns and see what happens.