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This is still a dealer issue, not an FCA corporate one, but since dealers are the face of the company to us owners, it spoils the whole bushel. Sorry to hear about the crap the dealer has done to you.
Wonder if your on like a “secret” dealer black ball list?? That’s sucks.
I would most likely give them okay reviews. i wouldnt give them 9s/10s. But would give them 6-8 most likely. I mean they were very nice and my rental car was free... just the whole part of fixing the actual issues is kind of annoying.
Yeah im definitely going to cut my loses on this one i think. I mean sure it might just be the pads/ rotors and replacing one or both could fix it. but if i replace those and the struts and then its still not fixed what do i do then?
The vibration may be a dash piece lose, or it could be a body mount lose (old dealer suggested that at one point). But i really have no idea. And once the warrantys up im screwed.
Ill be glad to do your job for a week, been doing it for over 11 years and we don't get to use the equipment that you get to "plug and play" to diagnose faults with.I'm sorry, I don't get paid to "sit around on the clock". If I'm not working on a vehicle, I don't get paid and let me tell you, Chrysler warranty pay is absolute BS, so I GUARANTEE you that as soon as we can get a diagnosis (which everyone seems to think is just a quick 10 minute plug in and read and code and throw a part on kind of fix) I'm sorry but that's not the case, sometimes yes it is, most times it's not, there's wiring that has to be traced, tests that's need to be performed and then verified when the repair is complete. To say diagnostics is easy, if that were the case, most of you guys on here would be fixing your own vehicles. Please I invite you to come out and do my job for even 1 week.
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youre not going to get anywhere. 6-8 isn't Okay on these surveys its failing. you might as well have given them zeroes. thats why they are pissed.
Based on the NPS scale. Anything 8-4 counts as a zero. 3-0 counts as -100. A lot of businesses use NPS to measure client satisfaction. They also use those numbers to screw over employees for bonuses.
God forbid it's actually a management issue. They take zero blame for anything.
yet another thing people don't understand if you buy elsewhere and use the local dealer for service thats a slap in the face too.....
^^^^^^^No one likes to deal with disgruntled employees either. Do your job, do it right----the first time, that's my expectation. If you do, you did good, if you don't, you didn't do good--seems pretty simple. If you go above and beyond, you deserve praise from me and you'll get it, if not you will get a comment equal to your performance. In real life, there isn't a participation trophy for everyone.
Jay
Also did you buy the truck there? yet another thing people don't understand if you buy elsewhere and use the local dealer for service thats a slap in the face too.....
IMHO This doesn't have anything to do with loving or hating anyone. It has to do with my expectations of someone working on my truck. It also refers to interactions between people--you treat me with dignity and respect and i'll treat you the same. It's a business relationship. You do your job correctly, I'll pay you for your work, we're done. If you're looking for a love in or some warm and fuzzy feeling, go to a "safe place".
Jay
Sorry the discussion got off track--I'll be quiet now!