I appreciate you sticking up for the techs. I suppose you worked in a service dept? I understand everything you talked about, the know-it-all customer, etc. Problem is, there are times when things are handled incorrectly and this was one. I wasn't impatient nor angry with anyone. However...
I understand your frustration. I have had my 2019 Ram 1500 in for a dead battery twice and the service manager asks if I had left the lights on. I reminded him they are automatic and turn off on their own. Last visit today for dead battery, again, was total waste of time and I was treated...
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