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  1. P

    5th radio

    Replacing the gateway module has brought on a whole new set of issues. When using the GPS from my phone, no voice will play through the radio now. Additionally, I need to shut off the radio every time the GPS attempts to play through the radio to get the radio back on. Having customer service...
  2. P

    5th radio

    Now Ram will attempt to fix it by replacing the gateway module.
  3. P

    5th radio

    Basically, since owning the truck, the radio starts to freeze up at about 12-15,000 miles. The dealership thinks it could be power surges that are eventually causing the radio to malfunction but Ram won't test for that since it would involve a much greater cost to find out and could be very...
  4. P

    5th radio

    i will be going on my 5th radio in my 2019 Ram. Vehicle has 63000 miles on it. I am guessing this will be what happens for the rest of the time having the vehicle since Ram refuses to acknowledge there must be another problem causing the radios to go bad.
  5. P

    Top Care

    So, I am now on the fourth radio in a 2019 Ram 1500. I sent a letter to Chrysler and spoke with Steve Stander from Top Care, who assured me that this was not a refurbished radio but a new one. When trying to get things worked out with Sirius radio, I find out the radio ID for this radio comes up...
  6. P

    Ram customer service sucks

    Considering they have my name here already and already know what case it is, as per Mark from Ram Cares, They already know how to reach me. But i will amuse you, the radio, all three that have been in the vehicle, freeze up and you can't raise or lower the volume, or change the stations. When...
  7. P

    Ram customer service sucks

    a
  8. P

    Ram customer service sucks

    You can't make this stuff up, no one at Ram knows whether their special techs got to the dealership (was told this by 2 CS reps) or if it over email (told this by a third rep). I had a supervisor named Jerry, tell me on Friday that if I didn't get any follow up, he would call me by noon today...
  9. P

    Ram customer service sucks

    Read the last line of what you quoted from me, if Ram gives a damn, call me, I know you have my number from all there previous issues with this radio.
  10. P

    Ram customer service sucks

    The first replacement was a refurbished radio. The second one I insisted it must be new. Hasn't solved any problems so my guess would be it is not the radio but something with the computer in the vehicle. This could be why Ram want no part of dealing with ti, that would cost much more than a radio.
  11. P

    Ram customer service sucks

    Last time, i was told, because it is a work truck and I ma not her owner, they couldn't deal with me. This came from a supervisor and ignored that in there past, they did deal with me. SO i got a letter from my company stating they were giving me the authority to deal with the issues and that...
  12. P

    Ram customer service sucks

    Looks like that will have to be the path I take, the people you get on the phone simply don't care. Look at here, Mark commented almost immediately and not one reply to what I said in reply to him.
  13. P

    Ram customer service sucks

    @mark, RamCares. Ram does not care. When I am told my your rep he has till Monday to reply because he can't be bothered dealing with it today, Ram doesn't care. When it has been ongoing issue basically since receiving the vehicle. Ram doesn't care. Why private message, don't went everyone to...
  14. P

    Ram customer service sucks

    Dealer not the problem, Ram is the problem.
  15. P

    Ram customer service sucks

    zRam now thinks that somehow, replacing the radio for the third time is the answer. They originally replaced it at 4600 miles, replaced it again, and now think that may be the solution once again. What is funny is that they also think i should pay to have it diagnosed, as if the same problem...
  16. P

    U-Connect 3

    Here is the latest, this is the email I sent to Ram: I just called in because my radio is stuck on the volume screen and has been since about 8:45 AM today. Samantha wanted no part of hearing about it, told me a supervisor would call me later, and when I asked for technical advice on how to...
  17. P

    U-Connect 3

    My daughter has NEVER had any problem with her 2 Chevrolets and it doesn't matter whether she updates her phone or not. In fact, anyone from our family can just hop in and use their phone. If Ram's system can't work because they can't get the updates done fast enough, that is a problem with...
  18. P

    U-Connect 3

    Can't Can;'t get a clear answer to that. Although, I spoke with an engineer at Apple who put it this way. Why would the car radio constantly need updates to work correctly when no other Bluetooth speakers or components ever need them to work correctly?
  19. P

    U-Connect 3

    You simply can't make up pathetic customer service like Ram has. Today, I spoke with an operations manager at Ram about the lack of return calls and follow up. While we spoke, she said she would supply an address to mail a complaint to. She promised to email the address by the end of the day...
  20. P

    U-Connect 3

    I had a similar problems with a Nissan and their Nissan Connect system. Eventually they switched it out for a better model radio. It was just a matter of switching a module in the engine compartment. The BS they hand out about extensive wiring need ing to be done is a crock, they just don't went...
  21. P

    U-Connect 3

    Thing is, when you see how fast Ram Cares responds to anything on here, you know they are keeping track of this site. I'm thinking it should be called "Ram doesn't care, we have your money."
  22. P

    U-Connect 3

    This is Ram's thinking. They know the radio doesn't work properly and the last update for iPhone compatibility was for software version 12.1.2. They can't tell me when this update came out and they can't tell me when the next update will be out, which is for 12.1.3 Currently, Apple is running at...
  23. P

    U-Connect 3

    Update through tonight. Still no return calls. How they think it should be acceptable that the radio doesn't work and they have no viable solution, but think the customer should be patient with them. is beyond me.
  24. P

    U-Connect 3

    Others around but I am using the only one close to me that I trust. Problem is, the ball is in Ram's court as to how to resolve the issue and simply won't do it. Instead, their only "solution" is to wait for the update that they can't even tell when it will be out and if it will even work. Going...
  25. P

    U-Connect 3

    Here is the latest in my dealings with ram customer service. Last Wednesday, I spoke with a CS Supervisor named Jim. Jim promised to get back to me on Thursday. Having not heard anything from Jim as of Monday, I sent an email detailing the lack of call back. Jim then called me, I was...

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