Check in hand !!

[Rotzilla]

First a brief recap:

I purchased a 2011 1500 from local dealer, (silver quad cab).
Truck had factory paint defects on 1/3 of the body panels.
Chrysler refused to repaint entire truck after a lengthy battle with their warranty department. My chrysler complaint representative gave me a booby prize of 8 free oil changes.
A chrysler body shop attempted partial repaint. After 4 visits and 21 working days the body shop and service department refused service to me saying my expectations were too high, and that they never said the paint would be as good as factory original. (their exact words) The truck had overspray covering the entire truck, marring on the paint, micro scratches, melted interior door panel, a scratched and gouged mirror, and buffing compound everywhere.
I took my compliant to the top of the dealership, they stood behind there people saying I did some of the damage to the truck intentionally. (wrong)
The dealership, bodyshop, and my chrysler rep would no longer speak to me.
I filed a BBB complaint, ending in a negative mark against the dealership for not negotiating a agreed upon settlement.
I then filed a warranty resolution suit with a firm I found online, who specialized in lemon law cases. The kind that only gets paid if you get paid.
After almost a YEAR chrysler has settled, agreeing to pay the entire estimate, plus lawyer fees.

So thank you chryser you saved a customer, but it didn't have to be this difficult.

As far as the 2 dealerships in Colorado Springs, I wouldn't recommend a ford owner to visit them. Sorry Dave.

 

[Valth]

Damn man that sucks, but its awesome they finally got you straightened out!

 

[smiley]

So do you still have the truck or are you getting a new one.


$miley

 

[BAILEY1]

Nobody should have to go through that much crap before a dealership does the right thing. Congrats!

 

[Rotzilla]

So do you still have the truck or are you getting a new one.


$miley

Yes I still have it, planning on waiting for end of year clearence to replace it, if the sequester is resolved. If not I may have to wait.
I spent 15 hours over a 3 day period to clay, cleaner wax, then top it with collonite 845, looks smashing now.

 

[BAILEY1]

My 12 RAM is currently in the shop getting a new factory paint job for the second time.....
The first time they painted it, it came out worse than when I originally brought it in.
I hope I don't have to go through what you did.

 

[Ramunit]

My question is why would you buy a truck with paint defects?

 

[Texasez]

Yes I still have it, planning on waiting for end of year clearence to replace it, if the sequester is resolved. If not I may have to wait.
I spent 15 hours over a 3 day period to clay, cleaner wax, then top it with collonite 845, looks smashing now.

You heard anything from your agency on sequestration? I'm in the same boat and not hearing much. We're looking at 7? furlough days thru first of September. I have a buddy at CBP looking at up to 20 and he parks his G-ride today. Hope you're fairing better than us.

 

[Rotzilla]

You heard anything from your agency on sequestration? I'm in the same boat and not hearing much. We're looking at 7? furlough days thru first of September. I have a buddy at CBP looking at up to 20 and he parks his G-ride today. Hope you're fairing better than us.

We received paperwork 2 weeks ago, 14 unpaid days beginning april 1st, thru nov. Sucks.

 

[Rotzilla]

My question is why would you buy a truck with paint defects?

You could not see the defects until the truck was spotless and in direct sunlight at just the right angles. The truck was brought in from Denver late in the afternoon when we purchased it. Trust me if I would have seen it prior to purchase we never would have signed on the line. It was a week after the fact when we discovered the problem. We attempted to get the dealer to re-trade into another truck. The salesmanager told me he wasn't interested in my happiness.

 

[Rotzilla]

My 12 RAM is currently in the shop getting a new factory paint job for the second time.....
The first time they painted it, it came out worse than when I originally brought it in.
I hope I don't have to go through what you did.

Hope for yoursake they get it right, if u need a atty let me know. LOL

The first time they gave me the truck back it had buffing compound on my interior door panels and roof liner, and they hadn't even knocked down the paint where they blended it. It had dirt in the paint fish eyes, and they told me it was complete. The initial estimate was for $1500, my estimate to repair all there screw ups was almost double that.

 

[Texasez]

That sucks... Truck and 14 days. At least you know. We've heard 7-14 still waiting. There's nothing worse than paint damage on a new one. You can never make it look right.

 

[BAILEY1]

My question is why would you buy a truck with paint defects?

It's not like its someone's name is keyed into the paint. It's small defects like the OP stated and you can't see them when it's an over cast or at night. I didn't notice the defects in my paint for a week and a half, but the first time I washed the truck it was very obvious. The paint in the curves of the hood was brown, the truck is black. A fish eye on the drivers side fender that was "fixed" at the assembly plant, and trash under the clear coat....on the bumper and tailgating. If I would have seen these things the day I went to the dealership I never would have bought it. The Bodyshop manger at the dealership told me that its a very common problem with all the newer rams.

 

[audio1der]

Holy crap on a stick- congrats on your tenacity!

 

[HLram]

Mine has a couple small spots on drivers side rear door that I didnt notice either. Saw em a couple days after truck was bought. Looks like they painted the door and leaned it on something to dry, almost like dents in the paint. Same thing, its not always easy to see defects. And besides, that shouldnt even be an issue with a $40,000+ new truck. You shouldn't have to look for defects in paint on a dealers lot. They told me they'd fix it but they'd have to re shoot the door. I didn't want it to not match the rest of paint so I told them no I'd live with it.