Former GM Engineer Explains Industry's Pathway To Planned Obsolescence And Disposable Cars - Part 1

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Former GM Engineer Explains Industry's Pathway To Planned Obsolescence And Disposable Cars Part 1​

Story by Matt Posky
7 min read


A recent interview with an industry whistleblower has suggested that the automotive sector is intentionally designing vehicles to be less robust than their predecessors. His assertion is that lapses in quality control, expanding computer integration, and shifting priorities in terms of component materials are all in service of pushing drivers toward having to replace vehicles sooner and paying more for them over the entirety of their artificially limited lifespans.

The interview was part of a series conducted via The Car Guy Online Youtube channel and featured a former General Motors’ powertrain engineer going by the pseudonym “Chello.” A fake name was given to protect his anonymity, presumably because other industry whistleblowers have died under suspicious circumstances (e.g. Boeing engineers).

Chello went from working on updates to transmission (specifically GM’s 4L80-E) before pivoting to Delphi electronics and later becoming a field engineer. In all cases, he claimed that the surrounding corporate culture made it difficult for him to do what he considered an effective job — resulting in his going solo to reverse engineer problematic components and create new solutions as an industry consultant.

While Chello stated that cost-cutting has been something the industry has done since the very beginning, he expressed concerns that the trend had ramped up dramatically based on what he had seen during his time with General Motors. Most of the updates he was tasked with conducting on transmissions allegedly pertained to lowering manufacturing costs. Requests for improving transmissions were typically limited to specific performance applications or failures deemed so catastrophic that the public wouldn’t tolerate them.

He used the 4L60-E as an example, claiming that the “upgrades” to the transmission actually resulted in worse quality metals for the gearset. This was a cost-cutting measure, offset by GM adding an extra pinion to help distribute torque load. Chello claimed he saw a lot of examples like this while employed by the company. The 4L60-E was just the first instance of lateral engineering Chello claimed to have noticed personally, adding that he felt they became significantly worse over time.

During the interview, he cites plenty of specific examples and names the relevant components. Contemporary examples included the troubled 6.2-liter L87 V8, equipped to models like the Chevrolet Silverado (pictured). But his ultimate takeaway was that automakers (not just GM) intentionally pivoted to worse-quality parts. Chello attributed this to companies ending internal component manufacturing and outsourcing labor overseas to save money — noting this created feuds between engineers and employees working in the various financial divisions.

Over time, Chello said the situation became markedly worse for the engineers and per unit profitability became the only thing automakers really cared about.

“A lot of thought goes into this and generally we would say — honestly, wholeheartedly —- what we felt was needed, what we felt should be changed and there would be a lot of back and forth over pennies because they add up substantially with the volume that General Motors produces. And we were free to really — in the early days at least — kind of propose anything,” he said. “But almost always, unless the problem was quite severe, we would be told that the cost was too high. ‘Give me a less expensive option.’ And that would go on for several tiers.”

By the end of the discussions, Chello said that the final decision was almost always unsatisfactory to the engineering team. But that usually a solution would be reached.

“As time went on, that would be something that they would cut back on. The amount of engineers coming to the table [was reduced]. If an engineer kept coming up with expensive solutions, eventually they would be kind of not welcomed to enter the discussion at all …. And we would kind of be labeled as almost a problem.”

GM Financial was allegedly holding the reins of how to address engineering issues, especially as the company approached Chapter 11 bankruptcy in 2009. Chello said he believed this accelerated following government bailouts and the company being restructured — with the only real priority being how to reduce costs and maximize profitability, even if it was at the expense of building reliable automobiles.

Government regulations have become another hurdle and have forced engineers (already hindered by the aforementioned industry cost cutting) to further cater designs to meet emissions. Chello said the worst example of this was looking at diesel engines. Formerly considered one of the most reliable engine types available, they’ve become so expensive and hamstrung by emissions tech that they offer little-to-no value to owners that aren’t willing to illegally modify them.

Emissions have become a problem for reliability across the board. But they likewise make a convenient excuse for automakers as they gradually realized there was money to be made in less-reliable vehicles.

Planned obsolescence is, according to the former GM engineer, has since become the rule for most industries. Automakers are just chasing trends they assume will be the most lucrative.

This was attributed to companies noticing that a meaningful portion of the market was willing to simply lease a new car every three-to-five years. Meanwhile, the number of adults who were willing to service an older vehicle themselves was presumed to be declining. Chello said the automakers simply leaned into that by gradually making cars harder to service and incentivizing leases wherever possible.

By 2010, he said the industry was ready to take things a step further by implementing technologies that actively prevented user maintenance and vehicle designs that effectively made major components (e.g. transmissions and engines) disposable items. Cars would become less reliable. However, manufacturers would presumably be able to sell more of them while service centers and dealerships benefited from an uptick in business.

Older automobiles that could easily be serviced and repaired, exceeding 250,000 miles in the process, would be supplanted by new models that were impossible to maintain and lasted an estimated 100,000 miles before the lofty repair bills became too much to endure.

Link to Part 2
https://www.ramforum.com/threads/fo...solescence-and-disposable-cars-part-2.218947/




https://www.msn.com/en-us/money/com...&cvid=ae4b8787033a40dd86556c47f49c279e&ei=111
 
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Hanover Fiste

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Planned obsolescence is, according to the former GM engineer, has since become the rule for most industries.
Truth! My A/C guy told me that most HVAC systems are built using different metals (steel & aluminum) on purpose, promoting galvanic corrosion, so they won't last much longer than the standard 10-yerar warranty period. My system began to corrode at the 9-year mark, and began leaking freon. Luckily, I only had to pay for labor to have it repaired.

I've also installed two dishwashers within the last year, and they are built very cheaply compared to the old ones. The old ones had steel frames and brass water inlet valves; now, they are all plastic! The new one I installed last week doesn't even work! So much for "Made in USA" quality!
 

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and per unit profitability became the only thing automakers really cared about.

with the only real priority being how to reduce costs and maximize profitability, even if it was at the expense of building reliable automobiles.

I don't know why some people can't seem to comprehend this, but by-all-means cost reduction with disregard to quality IS NOT planned obsolescence. There is a fundamental difference between "I need this to make it past the warranty period and I don't care what happens after that", as opposed to "I need this to make it through warranty and immediately fail afterwards so that people HAVE to buy a new one."

Obviously maximum cost cutting with disregard to quality is a bad thing, but when people use the phrase "planned obsolescence" where it clearly doesn't fit, I can only assume this is part of some underlying conspiratorial mind set that I am sick of seeing nowadays.

In my experience, it tends to come from "older folk" who seem to be throwing back to the good ole days, who seems to forget that 3k oil changes were a must, 100,000 miles was considered well used, and you about needed ear plugs to go down the highway in your uncles one ton truck as overall ride comfort was night and day different back then.
 
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I don't know why some people can't seem to comprehend this, but by-all-means cost reduction with disregard to quality IS NOT planned obsolescence. There is a fundamental difference between "I need this to make it past the warranty period and I don't care what happens after that", as opposed to "I need this to make it through warranty and immediately fail afterwards so that people HAVE to buy a new one.".....................................

What difference does it make what you call it, the result is the same. A product makes it just past warranty, then quits. It must be replaced.

That could be construed as planned obsolescence.

There are many TV/electronics guys who claim that most new TVs have clocks in the chips that are set for a certain amount of hours before basically shutting down.

I still have a TV from the mid 1990's that works perfectly. You can't pick up anything with it without a digital converter, but it works great. No new TV today will last that long.

If looking for a new TV, read the reviews, not the 5 star ones. Start at the bottom and work up.
 

rzr6-4

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What difference does it make what you call it, the result is the same. A product makes it just past warranty, then quits. It must be replaced.

No, its not the same. Cost cutting is nothing new. Mfgs might be pushing it more now than they did in the 70s but its always been around in one way or another. Planned obsolescence is a conspiracy that even the "insider" from the article has yet to provide any evidence for.

--Given 100k warranty--

Bare minimum quality: Mfg makes it so that the vehicle will survive to 100k without issues as to avoid warranty work. After that 100k mark, maybe you get another 10k, 50k, or maybe another 200k out of it. If it's a poor quality vehicle there's really no telling how much farther it will go, but if they can consistently make it to 100k then statistically the majority will go a ways past that. How much is the question.

Planned obsolescence: 100,000 is the doomsday (conspiracy) number, so by one method or another it is intentionally designed so that at 100,001 it has some massive, cost prohibitive failure. No iffs, ands, or buts about it, off you go to the dealer for a new model. The guy with the poor quality vehicle is still driving, we don't know for how much longer but he is still going. Planned obsolescence guy is catching an uber to the dealership.

--Regarding electronics, a tube TV ordered from the Sears catalog 30 years ago and a modern flat screen made with slave labor in China are two very different things. I'm going to try to keep this discussion in the mechanical/vehicle realm.
 

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Products used to be made where they would last for years, even after the warranty has long expired. When replacement was required, one would tend to get the same make/model.

Planned obsolescence, as I understand it, does NOT mean an item will quit working immediately after the warranty has expired, or some magic number like mileage or operating time.

Now, products are made to last only through the warranty period, and if it still works long after that, then you're lucky.
 

rzr6-4

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Products used to be made where they would last for years, even after the warranty has long expired. When replacement was required, one would tend to get the same make/model.

Planned obsolescence, as I understand it, does NOT mean an item will quit working immediately after the warranty has expired, or some magic number like mileage or operating time.

Now, products are made to last only through the warranty period, and if it still works long after that, then you're lucky.

From a product engineering standpoint, there are lots of levers to pull and buttons to push to try an put out a better product and extend service life. Everything will fail eventually, we are just trying to push that rough failure point further out by adding time/money/mfg process to the completed assembly. Whether or not we do that is all dependent on a cost/benefit analysis, engineering 101. If I, as an engineer, am PLANNING on something to fail, I would be going out of my way to pick a time/scenario/number of uses for when I want that hard stop to happen. Having been through this process many times, the moment you use the word "plan", that changes everything.

Maybe it's just a difference in definition and you guys are OK with conflating the two, but as someone who's been through the process I treat it as two very different scenarios.
 
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