TruckFam2020
Junior Member
2020 Ram 1500 a little under 20k miles lease
-6 month Pregnant Wife driving on a major highway bridge 2 weeks ago and truck goes from 70-0mph in about 10 seconds (thank god no accident).
-Truck towed to the dealership and they say it needs a brand new transmission and will be 1.5-3 months to fix as there are 14 transmissions in front of me. Sent pictures to Chrysler for warranty work.
-No loaner vehicle available (taking money from me as I use my truck to do part time landscaping jobs in the summer).
-I get the truck approved for a transfer through Chrysler to a much larger dealership (I personally have to schedule the tow, the dealership won't do this for me).
-In one day the truck is magically fixed, they say the transmission cooler line popped off the cooler and all is good.
-I wanted to make sure the Internal clutch packs were not fried so I asked how much fluid he had to put back in...5 quarts to get it going (no way internal clutches are not fried with that much loss).
-We noticed zero fluid before the vehicle got towed
At this point we have gone from taking pictures for Chrysler for a brand new transmission to throwing 5 quarts of fluid back in and we are good to go. Also, apparently pictures were never sent to Chrysler for warranty work (so the dealership lied about this).
I have an open case but they are being less than helpful.
All of this is completely unacceptable, we do not know who to trust and who is actually telling us the truth. We feel the truck is getting a bandaid put on to get it out of there as the dealership in their words "has work coming out of their eyeballs".
No Lemon law in this case as Ohio is under 1 year or 18,000 miles
Thoughts?
-6 month Pregnant Wife driving on a major highway bridge 2 weeks ago and truck goes from 70-0mph in about 10 seconds (thank god no accident).
-Truck towed to the dealership and they say it needs a brand new transmission and will be 1.5-3 months to fix as there are 14 transmissions in front of me. Sent pictures to Chrysler for warranty work.
-No loaner vehicle available (taking money from me as I use my truck to do part time landscaping jobs in the summer).
-I get the truck approved for a transfer through Chrysler to a much larger dealership (I personally have to schedule the tow, the dealership won't do this for me).
-In one day the truck is magically fixed, they say the transmission cooler line popped off the cooler and all is good.
-I wanted to make sure the Internal clutch packs were not fried so I asked how much fluid he had to put back in...5 quarts to get it going (no way internal clutches are not fried with that much loss).
-We noticed zero fluid before the vehicle got towed
At this point we have gone from taking pictures for Chrysler for a brand new transmission to throwing 5 quarts of fluid back in and we are good to go. Also, apparently pictures were never sent to Chrysler for warranty work (so the dealership lied about this).
I have an open case but they are being less than helpful.
All of this is completely unacceptable, we do not know who to trust and who is actually telling us the truth. We feel the truck is getting a bandaid put on to get it out of there as the dealership in their words "has work coming out of their eyeballs".
No Lemon law in this case as Ohio is under 1 year or 18,000 miles
Thoughts?
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