New Guy, New Truck, New to Ram

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jwynnejr1

Senior Member
Joined
Jul 28, 2019
Posts
104
Reaction score
35
Location
Mississippi
Ram Year
2018
Engine
6.7 Cummins
I picked up a leftover brand new 2018 Ram 2500 Big Horn with the 6.7 Cummins about a month ago. I'm hoping it won't be my last, but my experience is pointing to that. I "upgraded" from a 2017 F-150 FX4. Here's my list so far:

Cons:
  1. The fuel pump was leaking when I picked it up, so that took about three weeks for them to diagnose and replace.
  2. The lock/unlock button is glitchy. If I go straight from lock to unlock and back to lock, it will freeze up and not work for a bit. It's like it needs time to reset.
  3. The sliding back glass is poorly-designed. When opening, it slows down to a creep about 2/3 of the way open as if the motor was too weak to open it. When closing it, it seems as if it bumps into something right before closing all the way. Almost as if it meets the other side, and then slides in behind it.
  4. When turning on the A/C recirc from the Climate screen yesterday, the button on the screen would not turn red to show it was engaged. However, the light on the button on the panel below it was shining. It took me turning it on and off a few times before it would work correctly on the screen.
  5. Had to have 2 of the clearance light lenses replaced because they were cracked and condensating from the screws being overtightened at the plant.
  6. The power folding mirrors wouldn't work when I pressed the button the other day. I pressed it another three times, nothing. Waited a second, pressed it again, and it worked.
Pros:
  1. The Ram 2500 is known to be one of the most durable trucks out there. I hope it lives up to its name, even though it was built in Saltillo, Mexico.
  2. Plenty of power and I love the sound of a Cummins.
  3. Pretty comfortable ride. Suspension and steering seem good and tight.
  4. 0% financing.
  5. Been getting pretty good fuel mileage. Got about 15 mpg according to the dash when I was pulling my Ranger the other day. That's up from about 9 mpg when I was pulling it with my F-150.
  6. LED bed lights are pretty cool, as well as the high-mount camera.
Miscellaneous:
  1. I've got about 1600 miles on the truck and my DEF needle still hasn't moved off of full. Not sure what's going on there, because I know that DEF tank cannot be full still.
  2. When engaging the automatic exhaust brake, you have to toggle through the full exhaust brake. Not a problem. However, the dash shows "Full Exhaust Brake" for about ten seconds before the "Automatic Exhaust Brake" shows up and then goes away. Takes up a lot of screen time when it could just show each prompt for a second or two, or even just go straight to "Automatic Exhaust Brake" without having to show the full exhaust brake prompt at all.

I've always wanted a Ram, and am enjoying it for the most part. Please feel free to address any of the problems that I am listing and let me know if it's true for you or "normal" for these trucks. That will save me a few trips to the dealer!

Thanks again,
J.D.
 

JohnnyMac

There are no stupid questions, just stupid people.
Joined
Mar 31, 2018
Posts
2,559
Reaction score
2,928
Location
SouthWest Washington
Ram Year
2018 1500 Laramie / 2024 3500 MegaCab Laramie
Engine
3.0 EcoBurner / 6.7 Cummins HO
Welcome and congrats on the new rig. Hopefully you have a good dealer that will take care of the little things for you. Not sure about the Cummins, but my EcoD's DEF goes about 10k miles before it needs a fill. I was in a good 3k miles before the needle moved.
 

SOKY_RAM

Senior Member
Joined
Mar 17, 2016
Posts
457
Reaction score
789
Location
Bowling Green, KY
Ram Year
2021
Engine
6.4
I have had my truck since march and have only put def in it once. And its my daily driver. Cant really comment on anything else since mine is a tradesman and doesn't have all the fancy bells and whistles.
 
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J

jwynnejr1

Senior Member
Joined
Jul 28, 2019
Posts
104
Reaction score
35
Location
Mississippi
Ram Year
2018
Engine
6.7 Cummins
I have had my truck since march and have only put def in it once. And its my daily driver. Cant really comment on anything else since mine is a tradesman and doesn't have all the fancy bells and whistles.

By now, I should have learned my lesson that more technology is just more than can mess up.
 

SOKY_RAM

Senior Member
Joined
Mar 17, 2016
Posts
457
Reaction score
789
Location
Bowling Green, KY
Ram Year
2021
Engine
6.4
By now, I should have learned my lesson that more technology is just more than can mess up.

There is probably some truth to that. But if I could have found a Big Horn in my price range when I was shopping, I would have done the same. Just happened to come across a good deal on this 17 tradesman. Hopefully you'll get all the kinks worked out.
 

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