noisy, gritty steering...anyone else have?

[Bruinjay]

Happy holidays friends. Over the last several hundred miles my 2019 PW steering column has developed a “creaky” sound along with a “gritty” feel, interestingly only when the truck is warm and driven for a while. Happens in 2 or 4wd. Power steering fluid reservoir full. Dealer can’t replicate as they won’t drive the truck long enough to replicate the problem. Any ideas?

thanks!

 

[Travelin Ram]

I’d be escalating that if the dealer techs are not giving a good faith effort to replicate a hot operating condition.
@RamCares sounds like an opportunity.

 

[rule18]

Happy holidays friends. Over the last several hundred miles my 2019 PW steering column has developed a “creaky” sound along with a “gritty” feel, interestingly only when the truck is warm and driven for a while. Happens in 2 or 4wd. Power steering fluid reservoir full. Dealer can’t replicate as they won’t drive the truck long enough to replicate the problem. Any ideas?

thanks!

Take a ride, warm it up to the point that you feel the problem and head for the dealer. Maybe call ahead and get the service manager to cut someone loose for a few minutes to drive it.

 

[RamCares]

Happy holidays friends. Over the last several hundred miles my 2019 PW steering column has developed a “creaky” sound along with a “gritty” feel, interestingly only when the truck is warm and driven for a while. Happens in 2 or 4wd. Power steering fluid reservoir full. Dealer can’t replicate as they won’t drive the truck long enough to replicate the problem. Any ideas?

thanks!

Hi there @Bruinjay, I apologize for the delayed response to this concern - Please do not hesitate to send us a private message if you are in need of any additional support while addressing this concern with your dealer. We are more than willing to get a case escalated on your behalf to a customer care specialist for additional assistance in having this resolved.

Kathryn
RamCares