sbarron
Senior Member
- Joined
- Feb 28, 2015
- Posts
- 3,362
- Reaction score
- 2,277
- Location
- Wasilla, Alaska
- Ram Year
- 2013
- Engine
- 5.7 HEMI
I know we all like to get on here and complain and blast companies when their customer service sucks, I thought I would share the opposite experience.
My drivers side AMP Powerestep quit working the other day. After a 10 minute diagnostic phone call with AMP Research customer service, and a 2 minute form filled out via email, I had a tracking number for the needed replacement part the same day. 2 days later I had the part in hand, in Alaska, at absolutely no cost to me.
I can't say enough good things about this experience. Are these systems expensive? Was I disappointed that I had an issue with my steps? Yes. But I can vouch for the company standing by their product and honoring their warranty.
Kudos to AMP and other companies that operate in this manner.
My drivers side AMP Powerestep quit working the other day. After a 10 minute diagnostic phone call with AMP Research customer service, and a 2 minute form filled out via email, I had a tracking number for the needed replacement part the same day. 2 days later I had the part in hand, in Alaska, at absolutely no cost to me.
I can't say enough good things about this experience. Are these systems expensive? Was I disappointed that I had an issue with my steps? Yes. But I can vouch for the company standing by their product and honoring their warranty.
Kudos to AMP and other companies that operate in this manner.
