Just wanted to put a final chapter on this escapade.
After being urged by several of you to take up the complaint with head office, i finally called FCA in october to notify them of my experience at Dewildt chrysler. It was initiated with a phone call to a customer service representative who expressed utter disbelief that I was charged a diagnostic fee. Based on her reaction I felt pretty confident that i was going to be taken care of…. and boy was i taken care of.
Two months later I got a letter, they told me to suck rocks. I’ve attached the letter.
I called back, notified them about this thread on this forum and all the attention it garnered, thanks to some of your posts, I told her of a bulletin posted by a currently employed chrysler tech which outlined that when a pressure sensor code comes on it more often than not triggers the bad oil code which should be ignored. I pointed out that some other active techs noted that when they see the ‘bad oil” code they unquestionably disregard it because it so needlessly triggered, one tech even said he sees that code every day and doesn’t act on it… Anyhow long story short… i didn’t get anywhere with them.
I was wasting my breather because the fact is, Chrysler should know just by looking at all the paper work I provided that Dewildt simply misdiagnosed the car. This is PROVEN by the fact that the issue came back, and it was after all the Oil pressure sensor that was at fault (thankful replaced by peel).
So I got the answer to my original question which was: Why the hell was I charged a diagnostic fee on a brand new WARRANTIED car, and why was I forced to pay for a $170 oil change???
The answer: Because. They. Can.
And I’ll remind you that when Kori from Ram Cares chimed in here on page 4 of this thread, and reminded everybody that oil changes are not required to be completed at a Chrysler dealership, that keeping your paperwork is sufficient to protect you from any bull****e in the future. What a crock, it didn’t do a thing for me. The point is, and what Kori should have said is:
“you can do the maintenance on your own, just know that any of our more predatory dealers will take advantage of that fact and charge you diagnostic fees on your new warrantied vehicle. Our head office will do absolute nothing to keep the dealership accountable!”
Being honest would at least be fair.
Also on a side note, EVEN if I was wrong, even if the oil wasn’t bad which we now know it wasn’t, doesn’t FCA want to show some good will? this isn’t just a pack of gum after all, it’s $55,000 vehicle.
To be more specific, in 2014 I bought a $45,000 Jeep Wrangler and later that year a $55,000 ram. That is exactly $100,000 worth of product i purchased from this company in one year. And these guys can’t comp a $100 diagnostic fee that was wrongfully charged?
To that I say, screw Chrysler! These are the last cars I ever bought from their company. The hell with Dewildt for being so petty and trying to screw a customer out of a $100 diagnostic fee and forcing an expensive needless oil change. And screw FCA for not backing up it’s customers.