Heard of a bad oil code? Stealership story.

[Sportram1500]

What if MOPARFORLIFE 13 and czardog are the same person?

I thought MOPARFORLIFE 13 and MANual_puller are the same person.

 

[sbarron]

I thought MOPARFORLIFE 13 and MANual_puller are the same person.

Nah, MOPARFORLIFE used much bigger words.

Sorry MANual, hanging curveball...

 

[MOPAR4LIFE 13]

Mark
First off, thank you for admitting that you paid $127.35 for s synthetic oil change including a 16 point inspection plus tax. I didn't hear you chime in to correct anyone when you told them you paid $200...
Thank you for admitting that their was a diag for a bad oil code. There is no such thing as a scam diag when it is printed up through Starparts with another code attached.
Thank you for using our lousy service department 8 times for your warranty needs.
I believe we looked after you very well all those times.
As far as all the other stuff you are talking about..If you know anything about warranty claims to Chysler, you have to go in the order that the diag comes up to be paid.
I understand that our service manager did tell you that if it does need a sending unit you will be reimbursed. You chose to go to another dealer. You could not prove that the alignment garage that did your oil change was the correct oil after it was asked.
So, thank you for letting us serve you well for 8 out of 9 times. We do our best to help everyone, even if they didn't buy off us.

 

[MOPAR4LIFE 13]

diag

Mark
First off, thank you for admitting that you paid $127.35 for s synthetic oil change including a 16 point inspection plus tax. I didn't hear you chime in to correct anyone when you told them you paid $200...
Thank you for admitting that their was a diag for a bad oil code. There is no such thing as a scam diag when it is printed up through Starparts with another code attached.
Thank you for using our lousy service department 8 times for your warranty needs.
I believe we looked after you very well all those times.
As far as all the other stuff you are talking about..If you know anything about warranty claims to Chysler, you have to go in the order that the diag comes up to be paid.
I understand that our service manager did tell you that if it does need a sending unit you will be reimbursed. You chose to go to another dealer. You could not prove that the alignment garage that did your oil change was the correct oil after it was asked.
So, thank you for letting us serve you well for 8 out of 9 times. We do our best to help everyone, even if they didn't buy off us.

 

[RubberFrog]

The prodigal son returns!

 

[MANual_puller]

Nah, MOPARFORLIFE used much bigger words.

Sorry MANual, hanging curveball...

Supercalafrajalistickexbaladotious.

 

[Paluby]

So why yell at a customer though? That's a bit of a sticking point for me. It serves as a character analysis. Furthermore, if your post isn't dripping with sarcasm and it's sincere and you truly do appreciate the 8 other visits then I'm completely dumbfounded as to why an employee would get sideways with such a well visited customer. Instead thanking him for correcting a bill amount, apologize for lack of professionalism.

 

[Sir John]

I thought MOPARFORLIFE 13 and MANual_puller are the same person.

Ahhhhhh....very true. I could see that.

 

[Sir John]

So why yell at a customer though? That's a bit of a sticking point for me. It serves as a character analysis. Furthermore, if your post isn't dripping with sarcasm and it's sincere and you truly do appreciate the 8 other visits then I'm completely dumbfounded as to why an employee would get sideways with such a well visited customer. Instead thanking him for correcting a bill amount, apologize for lack of professionalism.

^^^yeah, what he said^^^.

 

[Mpgrimm2]

Mark
First off, thank you for admitting that you paid $127.35 for s synthetic oil change including a 16 point inspection plus tax. I didn't hear you chime in to correct anyone when you told them you paid $200...
Thank you for admitting that their was a diag for a bad oil code. There is no such thing as a scam diag when it is printed up through Starparts with another code attached.
Thank you for using our lousy service department 8 times for your warranty needs.
I believe we looked after you very well all those times.
As far as all the other stuff you are talking about..If you know anything about warranty claims to Chysler, you have to go in the order that the diag comes up to be paid.
I understand that our service manager did tell you that if it does need a sending unit you will be reimbursed. You chose to go to another dealer. You could not prove that the alignment garage that did your oil change was the correct oil after it was asked.
So, thank you for letting us serve you well for 8 out of 9 times. We do our best to help everyone, even if they didn't buy off us.

Wow.
I don't know why I am bothering to be drawn into this spectacle (more popcorn please), but you (Service Advisor or Tech? Edit: Sales Mgr) aren't doing anything to repair or counteract the OP's claims. You still have yet to post any documents to support anything as you previously said you would, yet the customer did so.

1) It sounds like the OP was a bit too gullible and bought the snake oil of various upcharges when bringing in a vehicle for what should have been covered warranty work.

2) How much the OP paid for an oil change is irrelevant. He shouldn't have had to pay for one at all. It wasn't needed to replace the Oil Sensor either. (For proof see the Peel Repair Order posted earlier) Link to post with R.O.'s here

3) A customer should not have to prove they put the correct grade of oil in a vehicle just because they had an oil change done elsewhere!
This is a **** poor assumption on the Dewildt dealership that unproven customer negligence is the cause of a fault code and immediate reason to not cover something under warranty.

4) My wife was a Chrysler Warranty Administrator/Clerk and then a Service Advisor for a number of years, so I call BS on your statement about the order of warranty claims. There are many times when multiple codes come up together and a good tech will be able to determine likely causes and not simply troubleshoot based on what is at the top of the list.

5) The reinforcing statement to the above is the TSP posted earlier by a current tech showing that the "Bad Oil Code" and the faulty "Oil Pressure Sensor" are indeed related and that the sensor should have been replaced.

So a p0520 code came on and they blamed the oil? Wow , you should tell them that whatever technician diagnosed it should do their job and look at TSB 18-034-14 REV. A, It is the first article that comes up in dealerconnect when p0520 is searched

6) Even though the Service Manager offered to reimburse the customer for the work done during this debacle is irrelevant since ALL OF THE WORK should have been covered under warranty. Since the Svc Mgr was even having this discussion shows that there was a customer concern that the dealership felt was valid and also indicates that the customer was losing/had lost confidence in the Dewildt Service Dept.

This is why the customer chose to go to another dealership, which proved that the Sensor was indeed bad. He now has proof, and per your Svc Mgr, he should be reimbursed for the money he wasted on this problem at Dewildt.

Simply put, this should have been covered/paid by FCA under warranty which was the responsibility of the dealership/Svc Mgr/advisor.

6) All of this comes back to the advisor's basic role to relay and defend the technician's vehicle diagnosis at all costs. Unfortunately it sounds like the tech may not have had much experience, and gave the advisor poor information and hence the need to justify it as you "have to go in the order that the diag comes up to be paid".

 

[MOPAR4LIFE 13]

There is nothing more to post. I can post the bill, which he did that showed he embellished, he admitted the code was there above the sensor code, he embellished.
He is telling you a story of yelling and what ever else he can say to pull favor...I understand his frustration, but again, there are two sides and he will tell his, with embellishment, and we know ours. I just wanted him to come out and say we did not over charge. The diag bill and oil change would have been reimbursed. He is being very dramatic now that he was caught lying and has an audience. That is all. Customers that are disappointed will sometimes lash out in different ways.

 

[czardog]

Mark
First off, thank you for admitting that you paid $127.35 for s synthetic oil change including a 16 point inspection plus tax. I didn't hear you chime in to correct anyone when you told them you paid $200...
Thank you for admitting that their was a diag for a bad oil code. There is no such thing as a scam diag when it is printed up through Starparts with another code attached.
Thank you for using our lousy service department 8 times for your warranty needs.
I believe we looked after you very well all those times.
As far as all the other stuff you are talking about..If you know anything about warranty claims to Chysler, you have to go in the order that the diag comes up to be paid.
I understand that our service manager did tell you that if it does need a sending unit you will be reimbursed. You chose to go to another dealer. You could not prove that the alignment garage that did your oil change was the correct oil after it was asked.
So, thank you for letting us serve you well for 8 out of 9 times. We do our best to help everyone, even if they didn't buy off us.

Great response Mopar4life! Your dedication and commitment to Mopar for the duration of your LIFE is verified by you creating your account last week. A more appropriate nickname would be: MoparWhenItSuitsMe, or Mopar2SaveMyBacon, or Scammer4Life.

You didn’t challenge any of the material facts that I mentioned.

The fact that you charged me $127.35 for an oil change instead of your usual $170 (tax-in) doesn’t vindicate you. The issue, if you haven’t grasped it yet, is that you charged me for an oil change at all. Am I supposed to be grateful that you charged me $40 less than what you could have?

This defence is akin to a burglar exclaiming to his latest robbery victim, how virtuous he is that he didn’t steal ALL of the jewelry.

You also didn’t mention anything about CLEARING THE CODES after you assured me twice that you wouldn’t. This was a pinnacle point in this whole experience, when you claimed a code showed up that I myself, along with my mechanic, did not see. Storing the codes, as promised, would have gone a long way in establishing your credibility. Deleting codes after you promised you wouldn’t, eliminated your credibility, and confirmed my doubts.

Claiming that I had used your service department 8 times previously is not a defence. It is no different than a ****** who exclaims that he couldn’t have possibly ***** the victim, because he hadn’t ***** her the previous 8 times he’s met her.

And if you read my response in this thread, particularly the part where my brakes seized at 20,000 km, your performance was less than stellar to put it mildy.. The only reason I go to your dealership is because it’s the close to my office. End of sentence. Not for the stellar warranty work.. And don’t worry, I won’t be coming back anymore.

“You could not prove that the alignment garage that did your oil change was the correct oil after it was asked.”

Nice try but you never gave me an opportunity to prove anything of the sort. Not only did you not ask, you refused to even have the discussion. It was ME who was trying to establish proof, it was ME pushing to send the oil in for testing. You weren’t having any of it. You saw the “bad oil” code and took it for gospel!

“If you know anything about warranty claims to Chysler, you have to go in the order that the diag comes up to be paid.”

You’re right, I don’t know anything about warranty claims at Chrysler, thats YOUR job to explain them to me. It’s not my responsibility to study the Diagnostic Plans and the inner policies and procedures of a given car manufacturer and their subsequent third party dealers. That’s YOUR job to explain. The only thing you explained is the following:

1. “We noticed you don’t get your oil changed with us and a bad oil code came up, we can’t do any warranty work until you get an oil change from us, by the way, it’s about $150 plus tax”
2.“The p0520 code, that at first i did not disclose, is related to bad oil you put in your car, and if anything, it was your bad oil that broke the oil pressure sensor”

So are you shocked I went to a different dealer?

“I understand that our service manager did tell you that if it does need a sending unit you will be reimbursed.”

Horse ****! Pardon my french, but after several phone calls and a lengthy debate at your location, only then did you guys offer to give back the diagnostic fee if the P0520 code came back, JUST the diagnostic fee. But it was not offered under your own volition, and you refused to refund the oil change completely. If you HAD offered to reimburse me for the diagnostic fee AND the oil change, then i would have to be some special breed of stupid to go to peel.

“We do our best to help everyone, even if they didn't buy off us.”

This last line is my favourite and I’m so happy that you were stupid enough to write it. Your supposed to offer the same warranty service, regardless of whether a person bought the car from you or not, the fact that you make this distinguishment between your clients assures a lot of people’s suspicions about whether or not they’ll get good service if they didn’t buy the car from a particular dealer. And this was confirmed when the calipers seized at 20000km and ruined my pads and rotors, when ED actually told me that you WOULD have been more inclined to pass it through warranty if only I had bought the car from you. Warranty is warranty. I bought a RAM, not a PEEL or DEWILDT, I’m supposed to get warranty work through any licensed dealer. This should assure everyone that if you didn’t buy the car from Dewildt, expect to be viewed differently.

If you don’t want to do warranty for cars that weren’t purchased from you, then take the RAM sign of your building. Which word on the street is, Head office is thinking about doing that anyway.

 

[czardog]

There is nothing more to post. I can post the bill, which he did that showed he embellished, he admitted the code was there above the sensor code, he embellished.
He is telling you a story of yelling and what ever else he can say to pull favor...I understand his frustration, but again, there are two sides and he will tell his, with embellishment, and we know ours. I just wanted him to come out and say we did not over charge. The diag bill and oil change would have been reimbursed. He is being very dramatic now that he was caught lying and has an audience. That is all. Customers that are disappointed will sometimes lash out in different ways.

You are a lying sack of ****. You didn't offer to reimburse the oil change EVER.
It's a lie and a stupid one, because it's not even believable. Why would i have an issue with any of this is you were willing to reimburse everything??? If your gonna lie, come up with something semi believable.

And your manager did yell at me! Not only did he just yell at me, he put me on hold and answered the phone in a different room just so he could really unleash. My father was visiting me at my office when that call took place, I had it on speaker so he could hear because even i was taken off guard, his eyes opened up like a cartoon character.

"I can't believe that guy is yelling at a customer like that" he told me, and of course he added the "that's what you get for buying a chrysler" which comes as no surprise because he's a ford guy, maybe's he's on to something.

Don't believe me, check your google reviews, check this forum for some of the posts some members have made, there is a definite growing reputation about your ******** service. It's not just me.

 

[czardog]

Also Mopar4life, you never addressed what Jotin posted here about the bulletin regarding P0520 codes.

Seems to me that instead of going about the diagnostics the right way, you went about the diagnostics in such a way that is most profitable to your dealer.

Point of the story is, you lost a customer.

 

[czardog]

He is being very dramatic now that he was caught lying and has an audience. That is all. Customers that are disappointed will sometimes lash out in different ways.

I haven't been caught lying, i posted up all supporting documents. The fact that i rounded up $261 to $300 is a victory to you?

I'm glad that you finally concede that the oil change should have been reimbursed. Too bad i had to publicly put you on blast, to get you to admit it.

How do you sleep at night? So crooked.

And you still haven't explained the up front diagnostic fee for a warrantied vehicle.

 

[Rzrman328]

I think you guys should handle it like men and just fight.

And then shake hands and go on about your day.



Edit: Like....just beat the **** out of each other and then post pics here so we can see who won.

Just throwin out ideas.

 

[RubberFrog]

There is nothing more to post.

You're right. The more post, the more you sound like a scamming douche. Don't you have a little old lady to go rip off or something?

 

[AFMoulton]

HOLY ****! I go camping for 4 days and my phone explodes when I get home! Awesome read.

OP sorry about your issues with the dealer, they seem like some quality individuals with nothing better to do than get money from you.

And for the people talking about entitlement in this country, he's in Canada. Don't you look stupid now.......

 

[David776895]

And for the people talking about entitlement in this country, he's in Canada. Don't you look stupid now.......

That's too funny! !



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[MANual_puller]

HOLY ****! I go camping for 4 days and my phone explodes when I get home! Awesome read.

OP sorry about your issues with the dealer, they seem like some quality individuals with nothing better to do than get money from you.

And for the people talking about entitlement in this country, he's in Canada. Don't you look stupid now.......

Nope. Apparently they're getting infected as well....On behalf of those of us in the U.S. with brains and spines, sorry Canada! Unfortunately, it only seems to get worse so brace yourselves....