Good point. Things often are released mid-year. You're lucky she came up to $52k in the next phone call. I had a situation that took multiple calls and 'lectures' as you say.
So, just to review, what this 'your' insurance company that is paying? Also did you have 'replacement' coverage ..or they're offering it? Do they just cut you a check, or do you find something and they pay the dealer? I've been fortunate enough not to have to have to need 'replacement' coverage. Just small things so far.
Oh, trust me - it took more than one phone call. Possibly 20-25 emails, just as many phone calls (she couldn’t pick up when I️ called either so I️ couldn’t get ahold of her). Ended up with me talking to the supervisor the get it sorted out. It was a disaster and had me boiling.
So what happened was I️ got the number from the other insurance company (who I️ ended up going through because they would cover customization and that also allowed me to not have to pay the $500 deduction fee), then they paid the lean holder for what I️ had left to pay of the vehicle since I️ financed it. And then, the total amount minus what I️ owed the “bank” was what got put into my account. Pretty involving process but god am I️ ever happy it’s over.
One more thing, yes my insurance wouldn’t cover customizations simply because I️ hadn’t informed them about it. Turns out if I️ had told them about all the stuff they would cover it. Farmer’s Insurance. Won’t be using that again.
Cheers
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