2002-08 superchips tuner

[02 Ram]

it was new when i bought it. used it twice, once on the 87 performance tune and once on the 91 tune. my truck will not allow the tunes to work due to Dodge setting my ECU up that way. i have all the emails from the guy at SC explaining it. theres nothing wrong with the tuner, just wont work on my truck. lookin to get $230 shipped on it. comes with everything it came with new including the box. heres the emails and case number if anyone wants to check it out. a pic is on the 2nd post at the bottom

I’m not sure, I’d word it quite that strongly, but The tuner is trying to do its job and there’s something limiting it ability to make the tuning noticeable and productive.

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Wednesday, December 12, 2012 1:03 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: RE: help

So am i screwed

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From: Sam Hoover <[email protected]>;
To:
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: help
Sent: Wed, Dec 12, 2012 5:51:38 PM
It could have been that the vehicle may have a specialized update for a specific update for a certain issue and it will not allow for our tuning to take effect as it should. I tend to see this in the Ford vehicles, but not normally in a Dodge vehicles.

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Wednesday, December 12, 2012 12:38 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: help

what could cause it? what kind of issues? she runs good, no codes. i checked when i put the 91 tune on it, that was a few days before i emailed you guys about it

From: Sam Hoover <[email protected]>
To:
Sent: Wednesday, December 12, 2012 9:21 AM
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: help

The reason I asked was the engineers had verified the files in the tuner to be normal and current with what we have been using for the vehicle application. Which raised the questions of possible mods. Since there are no mods to the vehicle, the engineers are thinking it may be a vehicle issue.

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Wednesday, December 12, 2012 11:59 AM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: RE: help

Theres no codes last i checked
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From: Sam Hoover <[email protected]>;
To:
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: help
Sent: Wed, Dec 12, 2012 2:29:38 PM
The engineers took a look at the files in the tuner and you have all of the files that all of our Dodge tuners come with for the vehicle application.
We can try to re-tune the vehicle since it had been updated and see if that would help, but it looks like there may be something on the vehicle limiting the functions of our tuning. If you were to read the diagnostic codes from the vehicle, are there any listed?

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Tuesday, December 11, 2012 5:22 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: help

Ive had it a few months and ive tried all but the towing tune as i dont tow anything. I have not noticed anything on any of the tunes. No mpg increase and no power increase on any of them
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From: Sam Hoover <[email protected]>;
To:
Subject: RE: RE: RE: RE: RE: RE: RE: RE: help
Sent: Tue, Dec 11, 2012 10:03:01 PM
One more question, How long have you had the tuner? And have you already tried all the power levels in the tuner?
And none of them seem to give a noticeable power gain.
Just making sure, the engineer had a few questions for me to ask.

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Monday, December 10, 2012 4:00 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: help

ok cool. i look forward to hearing whats going on. thanks for all the help

From: Sam Hoover <[email protected]>
To:
Sent: Monday, December 10, 2012 12:39 PM
Subject: RE: RE: RE: RE: RE: RE: RE: RE: help

That’s fine, we will only be reading the stock file from the tuner. Also making sure that the tuner has the correct information in it as well.
It’s ok for the vehicle to be tuned during the update. It’s actually preferred so we get an accurate read of the stock file.


Sam Hoover
CSR/Technical
Superchips
PH# 888-227-2447

 

[02 Ram]

From:
Sent: Monday, December 10, 2012 3:37 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: help

Ok. I have the 91 tune on it now. That ok? Stock setting is on the tuner right now
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From: Sam Hoover <[email protected]>;
To:
Subject: RE: RE: RE: RE: RE: RE: RE: help
Sent: Mon, Dec 10, 2012 8:23:01 PM
Honestly, we will not know until the engineers have a chance to look over the vehicle files to make sure everything is in order.


Sam Hoover
CSR/Technical
Superchips
PH# 888-227-2447

From:
Sent: Monday, December 10, 2012 3:21 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: help

Gotcha. If thats the case am i basically screwed or is there a fix?
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From: Sam Hoover <[email protected]>;
To:
Subject: RE: RE: RE: RE: RE: RE: help
Sent: Mon, Dec 10, 2012 7:46:46 PM
Sometimes it depends on what the dealer may have flashed the vehicle computer with. Sometimes they will put in a program that basically cancels us out. All though we put the programming in, the file types conflict and nothing happens, in some cases.
I have the engineers looking into it to see what is going on. This may take a few days, but we’ll get to the bottom of it.

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Monday, December 10, 2012 2:42 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: help

Ok. Thanks for the help! Another guy just used one and said he can notice the increase. Im like the only one who doesnt
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From: Sam Hoover <[email protected]>;
To:
Subject: RE: RE: RE: RE: RE: help
Sent: Mon, Dec 10, 2012 7:37:43 PM
Awesome, I will send the information over to the engineers and have them get to work. As soon as I hear back from them I will let you know.

Thank you,

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Monday, December 10, 2012 1:42 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: help

update is done. thanks

From: Sam Hoover <[email protected]>
To:
Sent: Monday, December 10, 2012 8:37 AM
Subject: RE: RE: RE: RE: RE: help

Your case number is 120957.

The read program has been set up for you.
Please update the tuner for the read program that will help us to better diagnose the issue.
This update will not fix anything, but it will send us that very important information.

Please let me know once you have updated for the read program. I will then send the info to my engineers.

Thank you,

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Friday, December 07, 2012 5:29 PM
To: Technical Account
Subject: Re: RE: RE: RE: RE: help

200241393
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From: Technical Account <[email protected]>;
To:
Subject: RE: RE: RE: RE: help
Sent: Fri, Dec 7, 2012 7:47:32 PM
What is the serial number from the back of the tuner.
I will need to make a case and send the information to the Dodge engineers and have them take a look at the information.

Once I have the serial number I will set up reading program that will send us information from the tuner so that we can better diagnose the issue.

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Friday, December 07, 2012 2:42 PM
To: Technical Account
Subject: Re: RE: RE: RE: help

Yes i did
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From: Technical Account <[email protected]>;
To:
Subject: RE: RE: RE: help
Sent: Fri, Dec 7, 2012 7:40:55 PM
Have you updated the tuner?

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Friday, December 07, 2012 10:56 AM
To: Technical Account
Subject: Re: RE: RE: help

Nope. It does have nitto grapplers on it and its 2wd not 4wd. They are 17" tires on the stock rims
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From: Technical Account <[email protected]>;
To:
Subject: RE: RE: help
Sent: Fri, Dec 7, 2012 1:23:43 PM
I apologize for the delay in response.
Does the vehicle have any modifications?
Lift, larger tires, or any other type of mods?

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

We want to hear how we did. Please email
[email protected]

From:
Sent: Monday, December 03, 2012 4:55 PM
To: Technical Account
Subject: Re: RE: help

2002 Dodge ram 1500 4.7l
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From: Technical Account <[email protected]>;
To:
Subject: RE: help
Sent: Mon, Dec 3, 2012 9:26:41 PM
What is the year, make, and model vehicle you are working on?

Sam Hoover
CSR/Technical
Superchips
ph# 888-227-2447

From:
Sent: Monday, December 03, 2012 12:27 PM
To: Technical Account
Subject: help

i just bought my 3865 flashpaq not that long ago. i installed the updates and its not doing a thing to boost my trucks MPG's nor power. i keep reading on a forum im on how they notice it and its netting them a bit better MPG's. its just not doing a thing. is mine maybe defective?

 

[02 Ram]

bump

 

[02 Ram]

bump to the top

 

[02 Ram]

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[02 Ram]

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[02 Ram]

bump to the top

 

[02 Ram]

bump

 

[02 Ram]

bump

 

[02 Ram]

bump

 

[Bigboytoys]

Intrested, but it has to wait for payday (2 weeks)

 

[02 Ram]

PM replied to, cant hold it for anyone without a down at least

 

[02 Ram]

possible sale......

 

[02 Ram]

bump

 

[02 Ram]

bump

 

[02 Ram]

bump

 

[02 Ram]

bump

 

[02 Ram]

sold!!!!!!!