STrooperHemi
Member
- Joined
- Apr 22, 2017
- Posts
- 30
- Reaction score
- 10
- Ram Year
- 2017
- Engine
- 5.7 Hemi
I have been contemplating writing this post for a few weeks but with how FCA has responded or should I say not responded I feel I should let others know of my situation.
First off let me share the back story. Back in April or May I posted about the many issues I was having with my brand new Ram 1500. After months of an uphill battle and retaining an Attorney, FCA settled out of court with the issues I was having with the truck.
Fast forward to December 24th 2017 Christmas Eve, I was pulling out my garage with my son in the truck. I was about ¾ out of the garage when my wife (who was standing in the garage) noticed I had dropped my sun glasses. I put the truck into PARK using the rotary dial and began to get out. As I was getting out of the truck it proceeded to move forward in a jolting fashion (if that makes sense). I immediately pulled myself back into the truck and turned the wheel to the right as the truck was heading straight for my wife (who was screaming historically). The truck went straight into the right interior side wall of my garage before I could get my foot on the brake. Damage was caused to both the truck and wall of the garage. Both my wife and son where extremely shacking up and till this day refuse to set foot into the truck.
After the incident I called FCA immediately which didn’t help because it was the holiday so of course no one was available. When I was finally put in touch with someone they elevated my case to a case manager which didn’t help anything because till this very day NO ONE from FCA has spoken to me personally or has even tried to reach out to me regarding the incident. I called Ram roadside assistance and had the truck towed to my local dealership.
Within the following two weeks of the incident I contacted my lawyer and he took the case. At that point the outcome I wanted was for FCA to do a buyback of the vehicle absorb any negative equity that it had which my Lawyer agreed was more than fair given what happened with the truck. Right after retaining the lawyer a 3rd party company contracted by FCA (so not FCA themselves) reached out wanting to do a vehicle inspection. The company went to the dealership where the truck was located and ran diagnostic’s (which I still haven’t seen to this day). Once the diagnostics where done I had the truck delivered back to my residence where it sat for almost 2 months because I was afraid to drive it.
After multiple attempts from my Lawyer FCA finally reached out to him stating they felt that I was at fault for the accident because someone at the dealership (where the diagnostics where done) said I said “ I may have not put the truck in park”. You could imagine my frustration at that point because that was the most asinine thing I had ever heard. After multiple conversions between FCA and the attorney FCA agreed to have one of their own reps do the vehicle inspection with my attorney present.
So on 3/6 at 7am I dropped off the truck at my local dealership for the inspection to be done on the agreed upon date of 3/7. At approx. 2pm on the same day 3/6 I received a message from the dealership that the inspection had been completed. I immediately called my attorney confused as I thought the inspection was to be the following day in his presence. Needless to say we where both extremely upset and my attorney was floored that FCA would go behind his back.
Again my attorney reached out to FCA multiple times with only one response. So as of today I will be filing suit against FCA.
You would think with the gravity of the situation and the trauma it cause my family FCA would be more apologetic and try to rectify the situation.
I apologize for the long winded post and if I have offended anyone I also apologize. I just wanted my story to be heard.
I’m also wondering if anyone has had the same issue with their Ram coming out of park? And what you have done or what has happened with your case.
Thank you for reading.
First off let me share the back story. Back in April or May I posted about the many issues I was having with my brand new Ram 1500. After months of an uphill battle and retaining an Attorney, FCA settled out of court with the issues I was having with the truck.
Fast forward to December 24th 2017 Christmas Eve, I was pulling out my garage with my son in the truck. I was about ¾ out of the garage when my wife (who was standing in the garage) noticed I had dropped my sun glasses. I put the truck into PARK using the rotary dial and began to get out. As I was getting out of the truck it proceeded to move forward in a jolting fashion (if that makes sense). I immediately pulled myself back into the truck and turned the wheel to the right as the truck was heading straight for my wife (who was screaming historically). The truck went straight into the right interior side wall of my garage before I could get my foot on the brake. Damage was caused to both the truck and wall of the garage. Both my wife and son where extremely shacking up and till this day refuse to set foot into the truck.
After the incident I called FCA immediately which didn’t help because it was the holiday so of course no one was available. When I was finally put in touch with someone they elevated my case to a case manager which didn’t help anything because till this very day NO ONE from FCA has spoken to me personally or has even tried to reach out to me regarding the incident. I called Ram roadside assistance and had the truck towed to my local dealership.
Within the following two weeks of the incident I contacted my lawyer and he took the case. At that point the outcome I wanted was for FCA to do a buyback of the vehicle absorb any negative equity that it had which my Lawyer agreed was more than fair given what happened with the truck. Right after retaining the lawyer a 3rd party company contracted by FCA (so not FCA themselves) reached out wanting to do a vehicle inspection. The company went to the dealership where the truck was located and ran diagnostic’s (which I still haven’t seen to this day). Once the diagnostics where done I had the truck delivered back to my residence where it sat for almost 2 months because I was afraid to drive it.
After multiple attempts from my Lawyer FCA finally reached out to him stating they felt that I was at fault for the accident because someone at the dealership (where the diagnostics where done) said I said “ I may have not put the truck in park”. You could imagine my frustration at that point because that was the most asinine thing I had ever heard. After multiple conversions between FCA and the attorney FCA agreed to have one of their own reps do the vehicle inspection with my attorney present.
So on 3/6 at 7am I dropped off the truck at my local dealership for the inspection to be done on the agreed upon date of 3/7. At approx. 2pm on the same day 3/6 I received a message from the dealership that the inspection had been completed. I immediately called my attorney confused as I thought the inspection was to be the following day in his presence. Needless to say we where both extremely upset and my attorney was floored that FCA would go behind his back.
Again my attorney reached out to FCA multiple times with only one response. So as of today I will be filing suit against FCA.
You would think with the gravity of the situation and the trauma it cause my family FCA would be more apologetic and try to rectify the situation.
I apologize for the long winded post and if I have offended anyone I also apologize. I just wanted my story to be heard.
I’m also wondering if anyone has had the same issue with their Ram coming out of park? And what you have done or what has happened with your case.
Thank you for reading.