Scott22469
Junior Member
- Joined
- Nov 17, 2016
- Posts
- 2
- Reaction score
- 1
- Ram Year
- 2016
- Engine
- 5.7
Advice needed.
I bought a 2016 Ram Big horn on Oct 9th .Black forest green.A week after buying it sent it to detail shop to get a good wax before winter.A couple hours after dropping the truck off the detail shop called and said there was a major problem with the paint.I then went to detail shop.They went over the roof with me showing me a spot the size of a half dollar where the paint was gone,down to primer.They continued to show me 6 or 7 chips on the roof in various spots.There are 4 or 5 chips on the hood,1 on the passenger door above the door handle,1 on the back of the cab,and quit a few more on the upper bumper between the grill and chrome bumper.
I immediately called the dealer Holtzhouser in Nashville Il.Explained the problem .Talked to body shop manager, he informed me they would turn in a claim and that I would need to get truck back there for pictures.Within a couple days took the truck there and pictures were taken and turned in to ram service.
Within a week dealer called and stated that the claim was denied but did inform me that I had the right to dispute the decision.He gave new the number and I then began calling .
I did get them to send out an area manager to view the truck and with the help of the dealer they agreed to fix the big spot.That at this point still isn't fixed.The area manager told me that the chips would have to be turned in on separate claim.Being persistent I called my case manager every other day.spoke with the dealer today and the chip claim has been denied as well.
Can someone please advise me on what steps I should pursue from here.
I bought a 2016 Ram Big horn on Oct 9th .Black forest green.A week after buying it sent it to detail shop to get a good wax before winter.A couple hours after dropping the truck off the detail shop called and said there was a major problem with the paint.I then went to detail shop.They went over the roof with me showing me a spot the size of a half dollar where the paint was gone,down to primer.They continued to show me 6 or 7 chips on the roof in various spots.There are 4 or 5 chips on the hood,1 on the passenger door above the door handle,1 on the back of the cab,and quit a few more on the upper bumper between the grill and chrome bumper.
I immediately called the dealer Holtzhouser in Nashville Il.Explained the problem .Talked to body shop manager, he informed me they would turn in a claim and that I would need to get truck back there for pictures.Within a couple days took the truck there and pictures were taken and turned in to ram service.
Within a week dealer called and stated that the claim was denied but did inform me that I had the right to dispute the decision.He gave new the number and I then began calling .
I did get them to send out an area manager to view the truck and with the help of the dealer they agreed to fix the big spot.That at this point still isn't fixed.The area manager told me that the chips would have to be turned in on separate claim.Being persistent I called my case manager every other day.spoke with the dealer today and the chip claim has been denied as well.
Can someone please advise me on what steps I should pursue from here.
