jejb
Military
- Joined
- Apr 7, 2020
- Posts
- 1,578
- Reaction score
- 1,448
- Location
- NW Arkansas
- Ram Year
- 2022
- Engine
- 6.7 Cummins
Frustrating experience. I had called yesterday and found out they had some of the long dipstick recall parts in stock. I'd been "on a list" to be called when that happened, but never heard from them. Just luck that I called in and they had some. So schedule it in today for that and the DEF flash. Guy tried to sell me an oil change too. "We recommend every 5K miles". I said, no, it's a Cummins so its every 15K/12months. "My mechanics tell me every 5K. If you have an extended warranty, they may hold you to a lower mile change too.". I told him I'd read the ext warranty and it says no such thing. Heck, the truck doesn't even have 5K on it yet (picked it up early Oct of last year) and I do my own maint anyway. So I obviously turned that down, but was still kind of pissed about the hard sell.
Get a call while at lunch with the wife, truck is ready. Get back and they hadn't done the tranny recall stuff. "We don't have the parts. We ordered them.". I'd already explained that I talked to their parts dept the day before and they had them. "Who'd you talk to? Okay, I'll go ask. Yep, we have it, sorry. We'll get right on it.". 1.5 hours later of sitting in their showroom and it was done. "sorry about that".
And they were not busy. Saw a lot of the techs standing around. At least it's done, but service sucks these days.
Grid heater relay is supposedly on order. They can only order 1 per week. We will see.
Oh, and I re-read my Max Care extended warranty. It says, as I knew it did, follow your factory recommended maint intervals.
Get a call while at lunch with the wife, truck is ready. Get back and they hadn't done the tranny recall stuff. "We don't have the parts. We ordered them.". I'd already explained that I talked to their parts dept the day before and they had them. "Who'd you talk to? Okay, I'll go ask. Yep, we have it, sorry. We'll get right on it.". 1.5 hours later of sitting in their showroom and it was done. "sorry about that".
And they were not busy. Saw a lot of the techs standing around. At least it's done, but service sucks these days.
Grid heater relay is supposedly on order. They can only order 1 per week. We will see.
Oh, and I re-read my Max Care extended warranty. It says, as I knew it did, follow your factory recommended maint intervals.