Skrap
Senior Member
- Joined
- Jan 31, 2015
- Posts
- 933
- Reaction score
- 473
- Location
- Orange County, CA
- Ram Year
- 2015 Laramie MegaCab 4x4
- Engine
- 6.4
So, my son, who drives one of my Ram trucks in college had to get some PM services done and two basic repairs done. PMs went fine. Then the guy asked if he wanted him to order the right side mirror adjustment mechanism that makes the mirror adjust up/down/in/out as well as order the passenger side door lock actuator. My son who is in college told the guy yes to order and let him know when the parts are in and he'll bring the truck back for the repairs. At that time he is in the dealer next to the service guy and I ask what the charges are so i can give my credit card info. Son tells me $850 ish. I ask WTF is it so high for with just the PM service, tire rotation and alignment. Son tells mewe have to prepay for the parts. Not only prepay for them but one of the parts is backordered with no delivery date known. This is where it gets good and start into him. I tell him to forget it and will figure something else out. He then tells me that earlier when the dealer texted my son the truck was ready but should he order the parts to install once they come in my kid says yes. Well, when i told the dealer nevermind on the parts the then stated there would be a 20% restocking fee. If flipped out asking how the **** to you charge a restocking fee on common parts you should be stocking and then still charge a restocking fee on parts backordered with no known delivery date. This "conversation" went on for about 10 minutes. After going back and forth with different scenarios and me cussing up and down he found out one part will be in in two days and the other on March 14th. I told him I'll call him on the 18th and if no parts are in and ready to install I'll dispute all charge paid to the dealer. Hate that I had to pay in advance but was in a bind to get these repairs done due to timing of things.
You guys ever heard of such a thing with prepaying for parts at a dealership? Never in 35 years of driving and taking my junk to dealership have i run into this.
You guys ever heard of such a thing with prepaying for parts at a dealership? Never in 35 years of driving and taking my junk to dealership have i run into this.