Lifted2wd
Senior Member
I want to give the Ram Care team a huge thumbs up for working with me and getting my truck taken care of at a local dealership. They have truly gone above and beyond to correct the issue for me and getting me in a rental for day.
+1 for Nikolas going the extra mile.
Story for those of you having issues.
Last year I received a letter stating that the exhaust manifold bolts were under recall, so I had the work performed. At the time most of them were needing replaced, truck sounded horrible at start up. Fast forward to last week took my truck down to the dealership to get the manifold bolts replaced, again, to find out it's no longer a recall just a "known issue". Therefore it would have been out of pocket without loaner or rental.
Understandably the dealerships hands are tied since I was out of warranty/ext. warranty. What upsets me more is that it's an issue that was fixed in the past and now recurring and the dealership is unwilling to work with the customer (myself) to come to a solution or contact FCA to figure out a resolve.
My friends truck is experiencing the same issue and is not being covered as he is just out of ext warranty as well.
+1 for Nikolas going the extra mile.
Story for those of you having issues.
Last year I received a letter stating that the exhaust manifold bolts were under recall, so I had the work performed. At the time most of them were needing replaced, truck sounded horrible at start up. Fast forward to last week took my truck down to the dealership to get the manifold bolts replaced, again, to find out it's no longer a recall just a "known issue". Therefore it would have been out of pocket without loaner or rental.
Understandably the dealerships hands are tied since I was out of warranty/ext. warranty. What upsets me more is that it's an issue that was fixed in the past and now recurring and the dealership is unwilling to work with the customer (myself) to come to a solution or contact FCA to figure out a resolve.
My friends truck is experiencing the same issue and is not being covered as he is just out of ext warranty as well.