It always takes two to tango.
I don't know the details about your last service situation (and honestly I don't care to hear the details -- that's just relitigating the past). I've seen some people be absolute jerks at dealers (or other stores) ...and made a not-so-good situation much worse. I get it. Been there. Then nobody felt good about it the problem at hand. And I'll fall on the sword myself and claim I've gotten more than a little heated at times in certain situations (not Chrysler dealer, but otherwise similar situations), and created a created that was worse than it had to be. I've gone back and tried to make them right, or as best as I can.
In my old line of work, i had a finite number of local customers. There weren't new customers we could just go out and get. When differences arose (and they frequently did), I HAD to find a way to set personalities and tempers aside and focus on tasks at hand and how both parties could make things work out. When you HAVE to make things work out, it forces ya to keep pushing for a positive outcome. I found that, often, where tempers once flared, we ultimately learned what buttons were hot-buttons, and where we had commonalities. Usually when it was said and done, we would become pretty good business partners and work together on future projects. We just had to resolve things and figure out how to work together.
So I guess I'd throw it out there, ...*is* there a way/process/path forward, how you could make it work with this dealer? Maybe it's working with a different service writer at the same dealership. Maybe it's having a talk with the general manager about your situation. Possibly try to come to a reasonable consensus of your situation. Being a service writer is a difficult job and they don't always get things right. Customers aren't always right either. Consider it. Maybe don't throw the towel in just yet.
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