Sorry about your issues OP.
My buddy just turned in his lease for his new lease with is a Limited, pretty loaded up with the air ride.
Hates it. He says he should of kept the 2019. Says it cannot tow like his last Ram. Same 5.7 gas engine. The gearing is different. I don't think he has the 3.92 gears in this truck. (I think he said after you take the trailer off, the air ride is supposed to release or something like that? I'm not sure, I never tow, but even the tech that went for a ride said something is very wrong.) The RPM tach was all over the place when towing as well. Like the truck was straining or going up a hill, but it was on level ground, which he had video of. Videotaping the events as they happened with the tech in the passenger seat.
He's called Chrysler and they never called him back? Who do you think he can call to get the situation escalated?